Pets Best | Pet Insurance Review

Love it! My pet insurance covers a variety of vet services. Reimbursement was quick!

I was skeptical about pet insurance but over the years I have spent a lot on my dogs on just a few unforeseen mishaps. These events have made me rethink it just a little. This past year we got two pups to add to our family and I decided to give pet insurance a try (accidental & illness). I just enrolled one for the time being to see if it was worth it when he was around 9 months old. Low and behold about a month in, he injured himself playing roughly with his brother. Pets Best worked well with my vet to get his medical records and processed the claims in a timely manner. I couldn't be happier with Pets Best.

Not transparent pet insurance company, very misleading, you think they will cover up to $30 for each vaccination, but they will not, when you realized they don't cover anything is too late to cancel, and you will be stuck with it, or they will take your down payment. They know what they are doing and they will not take care of you as a costumer. Stay away

I understand on the $150 neuter charge, however when you have to do a second surgery to retrieve the other testicle, is should count as another surgery. I think the reimbursement could be a little better with type of surgery. Only pay $150 for a $577 surgery. Com'on guys!!!!

In the 4+ years that we had Pets Best, we submitted two claims, both of which were denied. The second denial was the most egregious (which we appealed) as the reason for the denial was because they either intentionally or accidentally miscoded what our dog had oral surgery for, claiming that it was not covered. As both the original diagnosis paperwork AND the notes from the day of the surgery indicated that the teeth were extracted because they were cracked, and that all other teeth were in great shape, it was a surprise that the Explanation of Benefits listed "Periodontal Disease" and "teeth cleaning" as the reasons for the surgery. Lo and behold, neither of those are covered. What a surprise. But wait, what's this? If you read the full list of covered items, damaged teeth due to an accident ARE covered. Hmmm. I wonder why they misinterpreted the veterinary notes then? Currently under appeal, but considering that the cost of coverage for each of our three pets went up double digits every year, and that getting a claim covered has proven to be a pain in the ass, we have elected to create our own version of a Health Savings Account for the pets rather than waste money on insurance that is proving to be useless. Thank you for nothing, Pets Best. I encourage others to give serious thought to pet insurance before committing. And to be careful with Pets Best, despite the other "positive" reviews here. Seems unlikely that people have only had good experiences with them, doesn't it? Does ANYONE truly love their insurance? Question it, I say.