3
out of 5
POSTED: | BY: Dianajade
I am very happy with Pets Best
I am very happy with Pets Best Understanding the needs of our fur babies.
4.9
out of 5
Number of reviews 14,149
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5
out of 5
POSTED: | BY: Arthur C
Fast, accurate
As I've come to expect, my claims were handled fast, accurately and with the right amount of feedback along the way. Thank you!
1
out of 5
POSTED: | BY: Anne Heineman
Any excuse not to pay a claim
We purchased Pets Best insurance for our puppy with an effective date of 1/1/2019. On 2/5 we took him to the vet because he was having skin issues. This was the first time he was seen for this issue. I submitted the claim to Pets Best for reimbursement. It was denied a few days later because his condition was “pre-existing” prior to the effective date of the policy. Since this was the first time Ihecwas seen for skin issues, I contacted Pets Best. They informed me that since he was treated for an ear infection in December, his hit spots and chewing his legs was pre existing. That is a reach at best. They also,said since he was prescribed Apoquel, he had an allergic issue. He was prescribed Apoquel on 2/5, the visit I was seeking reimbursement for, the first time his allergy was diagnosed. Pets Best will obviously use far reaching, ridiculous criteria to deny claims.
5
out of 5
POSTED: | BY: Mark Brodeth
Highly Recommended, Excellent Customer support, Fast Reimbursement
I shopped around for a few days looking for insurance for our new 4 month old Shiba Inu puppy. We are first time pet owners and was unsure if having to buy insurance. Upon doing much research we found that Pets Best was very competitive in pricing and also offered Welness care. Lucky for us we went ahead and purchased the insurance. After three months of having coverage our puppy got sick and had pneumonia. We spent over $1500 in X-ray fees and medication and check ups. We were skeptic about getting reimbursed but after submitting the claims we were reimbursed within 5 days. We are very happy and pleased with Pets Best and highly recommend this company to other pet owners.
5
out of 5
POSTED: | BY: DOBERMAN PINSCHER CLUB TAPPANZ
pays on time no questions asked if…
pays on time no questions asked if proper information is forwarded with claim.
Monthly Cost
$6 and up, depending on your chosen plan.
Coverage
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method.
Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Disclosures
Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.
Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.