Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,149

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Catherine W

Enabled us to give our pet the best care

Peanut was in heat and had started eating smaller meals. After approximately 4-5 days, she stopped eating. She was not her usual happy self - she had become mopey and lethargic so I called the emergency vet and let them know of my concern. I had an appt with her reg. vet the next day but luckily they told me they were concerned about her glucose levels due to her not eating. After we brought her in, they determined that she had a pyometra. The surgery was a success and she has now recovered from her ordeal (minus some of her shaved fur!). Her stitches were removed two days ago. I'm so happy that we caught the problem in time - I shudder to think what might have happened if we didn't. Peanut is my precious child - thank you so much for enabling us to give her the best care possible.
5

out of 5

POSTED: | BY: Linda D

Called about a claim

I called to have part of my claim submission removed since I was returning it. I called just a few hours after submitting my claim, but the claim still paid with the item I returned, resulting in another call having to be made. However, I have since submitted two small claims which should cover what I needed to pay back. I'm sure it will all work out just fine. I was pleasantly surprised at how quickly my claim paid! Very impressive. Both times I have called I have been treated very nicely and in a very professional manner.
5

out of 5

POSTED: | BY: Lorraine B

Claim process easy and straightforward

The claim process and easy and straightforward and a quick turnaround. I submitted the claim on Thursday, got an email that my claim was processed on Monday and payment remitted on Tuesday.
5

out of 5

POSTED: | BY: Deborah P

I have been so happy with Pets Best!

I have been so happy with Pets Best! Insurance tends to have a very bad rap, so I went into having this insurance with a little bit of skepticism. I had never had insurance before. The claims are easy to file, they are paid quickly, and any dealings with customer service has always been very good! I recommend Pets Best to anybody who asks me about pet insurance.
5

out of 5

POSTED: | BY: Helen McMahon

Pets Best is fast, dependable and great.

They make it easy to file claims.and let you know that your claim has been received and being worked on. Pets best is very good in responding to calls and questions. I always recomend them to people at the veterinary hospital, Meridian Canine Rescue and anyone else looking for insurance. Treasure Valley Veterinary recommended them to me.
Please leave a review

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
Provider website

Get a quote today

Leave a review