Pets Best | Pet Insurance Review

we recently moved to the US from another country. Took out cat insurance for our cat - took one of the most expensive policies so the only thing that wouldn’t be covered were pre-existing conditions and routine checks. Our claim was denied because “Additional information was required to process this claim. After numerous requests, we were unable to obtain records from your veterinarian. Your claim can be reviewed upon resubmission of the claim with required medical records.” My issue with this is that we were not once contacted by Petsbest. I reached out to them on a chat since it took a long time for my claim to be processed. They said they needed me to send as much information about my cat’s medical history (which was in Belgium up til now) so I did and sent them everything immediately via email. I never got a reply and asked them for an update a couple of weeks later and they said they were sorry for the delay and will get back to me ASAP - which they didnt, I just got this denial. What is really wrong is that they send the denial THE DAY AFTER they took my payment for the next month, which seems really wrong. I also feel that they should not trick people into buying insurance and AFTER paying for several months telling them it could be an option that they cannot insure their pet. This should be checked or confirmed before having people pay. So I have not ONCE been contacted by Petsbest but they do denial my claim because they tried contacting us numerous times? It is impossible that they tried to reach our vet since they do not have her contact info. FYI my cat is 1000% healthy and did not have any medical issues prior to taking the policy

Our cat is a Maine coon cat, Orion. We brought her to the vet for fecal testing, update of current shorts, blood work and a general wellness visit. With our chosen plan our bill was $180- I listed each item as described by my veterinarian receipt, and in no time at all we received our refund for having insurance. My check was for $140. and change. I can't tell you how pleased we are. This insurance plan through Pets Best is worth every cent for my wallet. And especially the well-being of my furry friend.

Our cat Angel was very sick but she was very good at hiding it. One day she stopped eating and we took her to the doctor to find out her kidneys were shot.. she past away at home comfortable with her family..pets best was very helpful and they even sent us a beautiful card. Thank you

I was notified at each stage of my claim processing, and when there was a delay due to a high volume of claims, I was notified and received my reimbursement check timely. The process was easy and I am very satisfied. Having a puppy is expensive (especially a Great Dane puppy who is mischievous), but knowing I have help with that is great!

You were very helpful with our fur baby's issues.