Pets Best | Pet Insurance Review

I have always had very good service and quick responses and reimbursement. I have had no problems, ever. When I have a question regarding a claim, I get presise information and explanation. I have two dogs insured through them, and I recommend them highly. I enjoy talking to customer care, especially Cass. I give shout outs to them on my blog www.adoptionofpet.com often.

When I started looking for a new pet insurance company, my dog, Sampson, was 9 years old. I spent a LOT of time searching for insurance that would cover an older dog for more than just accident insurance, and was happy to come across Pets Best for my peace of mind. Little did I know at the time that in just a few months, I would be needing that peace of mind desperately, because Sampson suddenly got hit by several serious ailments all at the same time: he had a seriously enlarged prostate and needed surgery, came down with Valley Fever, and also was diagnosed with an aggressive form of cancer. I was beside myself with anxiety and worry for my baby, but the one thing I didn't have to worry about was being able to get him the medical care he needed. Without Pets Best, I couldn't have afforded the treatments he had to get or the medications he has to take. Of course, he has also had the usual garden variety things that needed treatment, too, like ear infections and a tummy bug. All of those things added up and Pets Best has been so great about taking care of all my claims. They process them right away, deposit the money directly into my account, and cover a whole lot more than other insurances do at far lower rates. For someone like myself, who is disabled and living on a very limited income, Pets Best has been a lifesaver, not only for my wallet, but also very literally for Sampson. I am thrilled to say that he is doing great and had his 11th birthday in February!!! I can hones

I researched and read reviews for many many canine insurance plans. I didn't want money to dictate any decisions I might need to make should the unforeseen happen. They, unlike many companies, also included alternative therapies like acupuncture, which I thought would come in handy during later years with managing arthritis and such. I was planning for his future, and never dreamed I would use it end up needing it just 2 years in. My little man is now four and a half years old (Lab) and ended up having a High Velocity Disc Herniation, most likely from Intervertebral Disc Disease, just two weeks ago now. It was a scary time, especially in the beginning when no one really knew what was going on. X-Rays weren't showing anything much useful, and an MRI was recommended as the most likely method to help accurately diagnose. With all the pressure on a dog's spinal chord these herniations cause, a quick analysis must be made to avoid permanent damage. Many times surgery is needed, and the chances of a near full recovery are exponentially greater when the surgery is done within 36 hours. Fortunately, I didn't have to weigh my finances against giving my best friend his greatest chance at being a happy normal dog for years to come. Perhaps more fortunately, surgery was not needed, but without the MRIs we would not have known. It's two weeks later, and he's still being boarded at an animal in-patient rehab facility, but he is making remarkable progress. It has been 8

No hassle claims processing and quick reimbursement. Customer service is excellent. Rates are reasonable. I have referred them to several friends.

Called several times--needed to file first claim. Always and only get voicemail. No human! Callback was within 2 days, but still a hassle. Filed 2 claims--one for my dog that died of cancer. That claim was paid. Other claim for bacterial infection which caused diarrhea and required meds and blood tests--nothing was paid on the claim. Very unhappy. Customer service told me didn't need any info from the vet when submitting my claims, but then both times they requested info directly from my vet, thereby delaying my claim. Really, if you are going to insist on vet records, why not insist on them at the time the claim gets filed? So much unnecessary work for everyone, and then to deny the very basics of claims--infection! I had three dogs enrolled on this plan, but now I think I am wasting my time and money.