Pets Best | Pet Insurance Review

Sent a claim in mid September; just got notice mid-November of decision. I understood it would go to Deductible, but 2 months is entirely too long for processing a rather obvious claim. Prior insurance was more expensive but claim turnaround much faster.

I am so please to elect these company for my dog. Hopping I don't need to have to many issues with my dog with future health once he gets a little older. But I am having a very satisfying with your company how fast they try to paid the claims. Thank you

we recently moved to the US from another country. Took out cat insurance for our cat - took one of the most expensive policies so the only thing that wouldn’t be covered were pre-existing conditions and routine checks. Our claim was denied because “Additional information was required to process this claim. After numerous requests, we were unable to obtain records from your veterinarian. Your claim can be reviewed upon resubmission of the claim with required medical records.” My issue with this is that we were not once contacted by Petsbest. I reached out to them on a chat since it took a long time for my claim to be processed. They said they needed my to send as much information about my cat’s medical history (which was in another country up til now) so I did and sent them everything immediately via email. I never got a reply and asked them for an update a couple of weeks later and they said they were sorry for the delay and will get back to me ASAP - which they didnt, I just got this denial. What is really wrong is that they send the denial THE DAY AFTER they took my payment for the next month, which seems really wrong. I also feel that they should not trick people into buying insurance and AFTER paying for several months telling them it could be an option that they cannot insure their pet. This should be checked or confirmed before having people pay. So I have not ONCE been contacted by Petsbest but they do denial my claim because they tried contacting us numerous times? It is impossible that they tried to reach our vet since they do not have her contact info. Communication is REALLY bad here and I would advise anyone to look elsewhere for pet insurance. EDIT: Reply to Petsbest reply: We were not once contacted by Petsbest so I do not know how they can state "we request". I reached out to them on multiple occasions myself since it took them a long time to process my claim. During a chat I explained them that I would send them all information that I have, which I did. After that I sent a follow up email and they said they were working on my claim. Not ONCE have they requested more information or did they even request contact info for our previous vet. They are a lazy company and they do not communicate with their customers ... They prefer to leave the customer hanging for +- 2 months and then, without any sort of communication or cooperation from their side, deny the claim.

The statement is ok just a little confusing. You kinda gotta learn how to read it. But other than that good experience.

Claims are easy to submit. Had insurance before for a deceased pet . No problem for claims after deductible was reached. Prompt claim payment.