Pets Best | Pet Insurance Review

I recently just insured my rescue dog with Pets Best . Within a week he had a vet appointment for a checkup . Filed a claim and within a week I was credited $$ back on the bill . So far it’s been super easy to file a claim , no hassles and fast payments . 🐶 Bruno the bloodhound approves !!

I purchased pet insurance for my pet and they had NOT paid any claims apparently allergies are a pre-existing condition totally unbelievable. Many pets are being adopted during the Covid crisis and unless you have had your pet since they were born NOTHING is covered. This is the biggest SCAM artist to date. DO NOT USE THIS COMPANY!!! They will only steal more of your money. I bought the Wellness policy only to find out that they still will not reimburse a covered expense for teeth cleaning. Excuses, Excuses people want service not pathetic excuses. What the company does NOT tell you is that EVERYTHING is an exception and NOTHING is covered. Pitiful excuse only exemplifies the problem with this company.

I submitted a claim for one of the two pets covered thru this insurance. The second claim came back right away and the one I submitted first was not therefore I called to follow-up. The individual that took my call explained that it was taking longer because it was an illness claim and not a wellness claim. I advised this individual that it was a wellness visit. Then, the customer service rep advised to wait a few more weeks. A few days after, I received an email stating that the visit was not covered. I called once again and spoke with Cheryl. She explained that this was received as an illness therefore I had to appeal. I submitted the appeal however, I had another email stating that there was a change on this pet's policy. I called the insurance and was on hold for approximately 27 minutes. Then, I spoke with Reggie. I explained why I was calling and he told me not to worry about it and file the appeal. I then told him that I filed the appeal and the reason I was calling was to ask a couple of questions on an email that I received. It was obvious that he did not want to listen to what I had to say. He did not seem interested in helping me out. I asked about the email received on Monday, 17 August at 6:58 am and he said not to worry because there was nothing in the system about this email that I was referring to regarding my one pet's policy. I was explaining that I had other questions regarding the policy and as I was trying to explain what I was referring to, Reggie hung up. I am very disappointed the way this was handled. Bottom line, I tried to write this review as best as possible without going on and on. I am pleased to say that after Reggie hung up on me, I called and spoke with Maya. This lady was very professional and asked for my policy number which the previous customer service did not. Maya took the time to listen to why I was calling. At the end of the day, I do not plan on keeping my pet with this insurance. I believe that customer service is very important. I understand that we are going through some difficult times however, does that give the customer service representative a right to hung up on the customer? Hope this helps in deciding what pet insurance is best for you and your pet. Thank you.

Up front: I'm suspicious of insurance companies with their legalese, small print sub-sections and light toned type on p.3. PetsBest gave the lie to suspicions. They did exactly what they contracted to do, greatly easing the $1200 bite of an 18-hr weekend ER visit for my labradoodle. Thank you, PB!

In 2009, we moved from a company we had used for many years because we were so dissatisfied with the knit-picking of claims and the meager reimbursements. Over the last 11 years we have had 3 dogs and 2 cats insured with Pets Best and couldn't be more satisfied. Two of our pets had long, chronic conditions and Pets Best was always there for them up to the point of maxing out their benefits, which we did in a few categories. There have been minimal requests for additional medical records — often a very time-consuming delay — and although payments have slowed considerably in recent months, at least the reimbursements eventually materialized. I have recommended Pets Best to many of my pet-owning friends. A word of caution — as the pet ages, premiums do get very expensive. I wish the animal's overall health record was considered along with the age factor in setting these premiums.