Pets Best | Pet Insurance Review

I am very skeptical about pet insurance. I went with Pets Best because they were 1/2 the price of my previous insurance, 1/3 of the deductible, and paid 90% as opposed to 80%. This being said, I was even more skeptical. I hd two separate claims, fairly close together-most places would make you do separate claims-not these guys. It was so easy to do, my Husband couldn’t believe it either. Samson was only 6 -not young for a Mastiff, but not old either. He was not acting right, we took him to the first vet at $400. A month later he was acting as if bloating, took him in, had surgery, and he never came out of the anesthesia 😞💔. Many thousand later and VERY FEW, VERY pleasant phone calls later, we had a check. I called back to cancel his policy (I forgot with all my grief,) the man on the phone said how sorry he was for my loss and that they would be sending me my last payment back! This is one of the last, true, honest, amazing companies left in this country! They paid everything that they said they would and then some. I am a customer for life-as are many of my coworkers, friends, and dog associates, which are many. Thank you Pets Best, you made my grief so much more tolerable! Keep up the good work and God bless your sweet costumer service people-they ROCK! ❤️❤️❤️

I have been waiting 5 months for my first claim to go thru. Claim was filed October 24th, 2019. My vet has sent over my cats file several times and they state they have not received it. Now I’m being told it will be another 30-45 days. I’m absolutely disgusted with this company and will never recommend to anyone else.

When I sent an email in asking why my 2 claims from a month ago were still not processed I got no response.I called and was told that they have been expanding their company and were trying to get everyone up to speed..I asked to speak to a supervisor and was told that she didn't have one.I MEAN REALLY.......I called back and did finally get a supervisor who basically told me the same thing and could not tell me when claim would be processed.I will be canceling this policy and looking elsewhere .They really need to change the name from Best Pet to Worst Pet .....

1. Pathetic Amount of time to reimburse for claims. Today I submitted a simple claim and the web page says it will take 30-40 days to settle the claim. WHAT??!! This isn't rocket science folks! 2. I know Pets Best doesn't care (it's obvious) but we had to pay this bill up-front. And the Pet's Best reimbursement 'team' doesn't seem to be in any rush to get us reimbursed for legitimate claims! Sad. 3. Ironically, Pet's Best is OK sitting on my reimbursement BUT THEY ARE SMOKING FAST COLLECTING MY MONTHLY FEES!! THEY ARE NEVER A MINUTE LATE. 4. Sadly, the only positive claims about Pets Best is that they are A GREAT PLACE TO WORK, OVER MANY YEARS. I guess it would be a great place to work if I could sit on claims for 30-40 days (their number, not mine!).

Took a while to review claim, but that was understandable. Happy with the process.