Pets Best | Pet Insurance Review

Going to the vet the day after getting insurance shouldn’t be considered a pre-existing condition. I got the insurance 12/29/19 and went to the vet on 12/30/19 and she got a prescription because she threw up in the car once. Obviously I want to do what’s best for my dog but I had no idea that I’d never be able to get that covered by accepting that prescription as motion sickness would forever be a “pre-existing condition” I almost wish I hadn’t brought it up at the vet as we’ve never used the prescription and now I’ll never be able to get it covered even though my coverage was “active” the day I took her to the vet. But because it was within the 14 day waiting period, she can now NEVER have Cerenia covered her entire life. I get not covering it, it was within the waiting period, but it will never be covered her entire life. We can hope she grows out of it but that’s just an absurd policy. I’ve cancelled my pet insurance and will get some elsewhere. The person on the phone said there was nothing I could do and didn’t care I was cancelling. They should at least teach their employees to have some empathy and understand that it’s an unfortunate situation. After cancelling, then someone else from the company started responding to my chat texts (which I couldn’t initially get through because I received a message that they were closed even though it was during their business hours so I then called to talk to someone instead) and she wasn’t caught up on the case at all. Such poor communication all the way around and honestly a ridiculous policy. I was given the prescription for something after I had purchased the insurance, it was just during the “waiting period” which I thought was for accidents or illnesses. I didn’t realize prescriptions were part of that as she isn’t officially diagnosed with anything, we were just being preventative for the future. It’s been two months, which is approx the time it takes to get your claim processed, and I’ve never even used the prescription. I’m aware this will be a pre-existing condition for any pet insurance company I move to, but I’d rather be with any other company after this poor experience. The easiest part of this was cancelling the plan, they didn’t care and sent the email ASAP.

PetsBest processed my claim in a timely manner and informed during the claim processing. Great insurance!

Pets Best has been fantastic for our puppy. They are prompt and if they have a delay they email you. The app is SO easy you can submit a claim in under 2 minutes.

I have been with pets best insurance for 8-10 years. I have 3 cats and my premiums are over $300.00 a month. The insurance guaranteed refund under 2 weeks. In last 5 months the refund is 4-6 weeks. I have 5 claims waiting with 3 on the way with no promise or guarantee to get refund back. I was told that Pets pest is booming now , growing like crazy and has not enough people/resources to pay our claims on time or at all?

Claims process is too slow. I'm still trying to get paid for claims from last year. There's always an excuse why my claim is healed up (down loads not clear, need more records or information, more proof of payment...). After one claim of over $400 I was refunded $45. Including premiums paid, I'm losing over $300 in addition to the initial claim amount. I don't see the benefit of having this insurance. I going to try the AKC insurance next if they don't do better before my next premium is due. Well nothing has changed since my last post and nothing has been paid on 2 new claims from January and February. They keep making excuses, so I give up and I've cancelled my dog's policy.