Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,149

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Jasmine Fletcher

Love this insurance!

The plans I have provide excellent coverage and my premiums are much lower than I was quoted by other insurers. I submitted my first claim and it was accepted in full, the entire claims process was very easy and hassle free
5

out of 5

POSTED: | BY: Shelley Vallier

Lucy's Liver Shunt journey

My 15 month old Pug started having seizures in January. The vet initially did routine blood work and found her liver enzymes a little high and suggested a Acid Bile test that was about $150 of course we did it. It came back high and the vet thought she might have Liver Shunt that would require surgery if we couldn't control with diet. She recommended seeing a specialist, but until we could get into the specialist she was put on a prescription diet and some medication. Two weeks later she had multiple seizures and we went to the Specialty Hospital. They decided we couldn't wait for her specialist appointment and did a CT scan. The CT scan confirmed 3 liver shunts. Before they could do surgery we would need to use medication to reduce certain levels in her system. She came home on anti-seizsure and a couple other RX's as well as the prescription diet. I reached out to Pet's Best Customer Service to see if this would be a covered benefit or what my annual maximum would be on my policy. I was undergoing treatment for breast cancer and living off of reduced pay. The Customer Service Agent (I wish I knew her name) said she couldn't" guarantee the procedure would be covered but this is the reason you have insurance.". February 14, Lucy had surgery and I am happy to report that today she is off all medication and eats whatever she wants like every Pug! If not for the comforting knowledge that I had Pet's Best I would have had some very difficulty decisions to make. Thank you Pet's Best. Lucy will always have your insurance!
5

out of 5

POSTED: | BY: Stacey Steen

Fast and accurate as always!

Fast and accurate as always!
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5

out of 5

POSTED: | BY: Michelle

Customer Service is outstanding, claim processing is very easy, and fast reimbursement. Thank you!

very very happy customer!
5

out of 5

POSTED: | BY: Bailey Ames

We appreciate the excellent service as…

We appreciate the excellent service as always from Pets Best. It is such a great feeling to know our dog's health is in good hands during this time. Thank you!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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