Pets Best | Pet Insurance Review

My cat needed a full mouth extraction just a few months after the mandated waiting period when I first signed her up. I fully expected a lot of hassles when I filed my claim but they paid everything they said they would (minus the $583.89 deductible and the co-pay). It was a $3,339.22 surgery and they paid $2,755.33 of it. I'm glad I signed her up. Caveat: They did require proof of a dental exam within the previous year that didn't diagnose periodontal disease or stomatitis, to rule out pre-existing conditions. I had done that so I was fine, but they do have that requirement.

Not happy with the service I received

I have been a long-time customer and, unfortunately, my pets are too old to start again with another company. I am now paying almost $1700/ annually for one of my pets with a multi-pet discount. Years ago, calling customer service was a seamless process and reimbursement was sent within days. Now, reimbursements take forever and I have currently been on hold to speak to a customer representative for over half and hour. You can only blame Covid for so long. With multiple pets, the insurance is necessary, but I would never use this company for any pets going forward.

I cannot fully express what a blessing and relief having Pets Best Insurance was to me when I needed it. My cat suddenly came down with Chronic Kidney Disease and the course of discovery and treatment cost a fortune. The only thing that made me feel like I was able to take the steps to take care of him and get him well again was that I had insurance. The Pets Best site made it easy for me to upload what felt like an endless stream of bills and invoices onto the site for approval and after the approval process I was given clear breakdowns of what was being covered. It saved my finances and my cats life knowing that I had this support. I have watched many of my friends and family forced to put a price cap on the care of their pets when I know they would have preferred otherwise and I completely understand that pain, but it was a huge relief to know that there would be some support to get me though those expenses. I have recommended insurance to everyone I know who has a pet and I will continue to do so and advocate for the amazing support I received from Pets Best. My only actual complaint was the app is far harder to manage and use for filing claims, its often better and clearer to use the website directly. Make sure to educate yourself on coverages and know what you are getting and why. I had Accident & Illness which was key to my cats support.

Me having a child, I need something to help with my two boy kittens. Yeah I pay a little once a month, but it's better than paying ALOT all at once. Its like a win-win thing, lol.