Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,149

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Joel

Claims experience exceeded expectations

The coverage met my expectations. No rude surprises. Easy to complete claim. No issues. Quick auto deposit. Such a pleasant experience during a stressful time.
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5

out of 5

POSTED: | BY: Kedra Smith

Scamming

They take your money for the Highest option pet insurance coverage ever month your dog is past the Deductible stage, my dog had an injury not knowing if his arm was broken 4am we go to the Vet emergency.... $937 bill was submitted with the medical Chart and Veterinarian notes Radiology reports...... I'M SORRY WE CANNOT REMBERSE YOU FOR THIS CLAIM...... I AM STILL WAITING FOR SOME ONE TO SAY YOU HAVE BEEN PUNKED! Pet’s Best they talk a good game but when it's time for them to show up they don't.... they send you Emails 12:45am.... you know they are up to NO Good when you can't send an email during normal Hours!
1

out of 5

POSTED: | BY: Betty

Bad insurance

Dont go with this place They are ok when your pet is young but wait tell they get older been with this company for twenty years My pup is 12years old can down with cancer they pup my bill up $180.00 more that top it off to 770.00 a month and thy told me over the phone that is they are older Shame on you Pets Bet You knew he had cancer dont go with they you will pay when they get older Find a better one while your pup is young
5

out of 5

POSTED: | BY: H.A. McGreevy

Good rates & fair process

Very simple process to submit and verify claim. Outcome is forthright and fair. Good rates for value.
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5

out of 5

POSTED: | BY: Kimberly Renee Jose

So far we have no problems with our…

So far we have no problems with our claims. Have been very happy with this insurance. We had another plan and after the first year they increased our cost of insurance a lot.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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