Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,149

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: Lillian Amador

Not worth it.

Waiting time on the phone is indefinite. Time is money, and my time is valuable too. As to chatting with someone on line, my experience was not any better. Reimbursement rate is minimum. Between paying premiums and meeting anual deductible, is just simply not worth it. I found that if I put in my savings what I pay in premiums, I’d end up saving money. My dogs are healthy and the rate of reimbursement for things like spaying and neutering are minimum! Just simply not worth the money. I would not recommend Pets Best to anyone. I would much rather go with the wellness care package our vet offers. It’s a lot cheaper. Re: your response: Customer portal communication through the app, as I said in my original response is not any better. It is as terrible as waiting on the phone. Communicating to Pest Best is however, is only 1/2 the problem. The other 1/2 is the rate of reimbursement.
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5

out of 5

POSTED: | BY: Tsira Lashkarava

We've had a great experience with Pets…

We've had a great experience with Pets Best Pet Health Insurance so far. Very easy to submit claims, it only takes them up to 2 weeks to approve the claims. Super user-friendly website.
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5

out of 5

POSTED: | BY: Lori Manuel

Review for 1st well puppy claim

Review for 1st well puppy claim. Purchased the policy on my 9 week old puppy and submitted a claim for his second round of vacs a few weeks later. PB paid the qualifying expenses in a timely manner. EOB approved in 5 days and direct deposit to my account on the 9th business day. Can't ask for much more than that. Satisfied with my first claim experience.
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5

out of 5

POSTED: | BY: customer

Kandy had her annual visit with shots…

Kandy had her annual visit with shots and exam. I filled out the form and within two days Pets Best Health Insurance had process and replied to me. The insurance is the best I have had for my fur babies. Thanks so much Pets Best. If you have a pet and looking for insurance I urge you to try Pets Best Health Insurance.
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5

out of 5

POSTED: | BY: Charlotte Paglia

Excellent

Excellent
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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