Pets Best | Pet Insurance Review

Super easy to submit claims, claims took a little longer to process but overall satisfied with the experience so far. I love the plan I have right now for my dog

The point of pet insurance is to help in financial situations you could not otherwise afford. You have to front the coat of the entire procedure, and then wait for reimbursement which for all the my multiple claims has taken a month of longer. They’ll send you emails saying sorry it’s taking so long but I’ve received those the past two years for al my claims and it’s not getting better. I’ve had to appeal multiple times to cover a claim that I pay for that they said they wouldn’t recover even though it should have been covered so after appealing they take an additional 10% out of the money they should have given you. All in all if I could switch to trupanion I would do it but I’m stuck with this and I hate it and find it so frustrating every time I have to submit a claim. Is it better than not having insurance, yes but through the stress of a sick pet and then trying getting the money you need to feed yourself back and waiting months at a time just isn’t worth it. Pay the extra money a month for a difference insurance and be less stressed.

I am a veterinarian and I have had my furbabies insured with PetsBest starting in 2013. Through all of these years, PetsBest has come through for my pets and has never been unfair in their coverage. Within the past 1.5 years, my cat Summer was hospitalized twice (once for gastrointestinal upset and once for a ureteral obstruction with emergency surgery for SUB placement), and has had to have multiple rechecks to ensure her SUB stays functional. Once I hit my deductable, they covered everything up to my annual limit! Her entire SUB surgery was paid for, which saved me thousands of dollars (even though I get a discount as a veterinarian!) I feel confident that for the years to come, Summer will continue to have all the care she needs to maintain her SUB. My cat Rosie was also hospitalized for a gastrointestinal issue and then was diagnosed with a mosquito allergy. Both were covered. My dog Pepper ate a whole bag of ant poison (COVERED!) and then ate a lethal dose of chocolate from under our Christmas tree (COVERED!). I recommend PetsBest to my clients, friends, and family. They have saved me thousands of dollars. Even if your pet has a preexisting condition, it's still worth it! They won't cover that condition (which makes 100% sense) but they will cover anything new that comes up.

Kept me notified throughout the claim process and were quick to process.

The fast turnaround for claims isn't fast at all. Covid is basically over. Get more people to work or back to work. 2 weeks for a claim is not fast turnaround. Thank you