Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,162

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: BarbsyAnn

Very Happy With Pets Best

Again, I am very pleased with the service that Pets Best Pet Health Insurance provides. I have had numerous claims over the two years I have had their insurance and I can honestly say that each time I have had my claim processed efficiently and in a good amount of time. I am very happy I chose Pets Best.
Read more on Trustpilot
1

out of 5

POSTED: | BY: Zachery A. Carie

Satisfaction declining

Have been a customer for a year with Pets Best, and at first they were great—- a little expensive, but all in all, I was satisfied. In the past 6 months however, the customer service and the claims processing has grinded to a halt. What happened to fast processing of claims? You blame the pandemic for your long wait times, when people are WORKING FROM HOME. There is no excuse for a simple neuter claim taking 2-3 weeks (I was told possibly a month after waiting 45 mins to talk to someone). I pay more for my French Bulldog to be insured through your company than I do for full coverage on 2 brand new vehicles and I never wait more than 5 minutes to talk to someone at Geico. You guys need to step it up, or I won’t be renewing.
Read more on Trustpilot
5

out of 5

POSTED: | BY: Jonathan Méndez

It was awesome

It was awesome! Very fast and great ❤️
Read more on Trustpilot
1

out of 5

POSTED: | BY: Jesse Jackson

Do not cover anything.

It's not worth it. They have yet to repay for any of my dogs visits or surgeries to remove growths and cancer. They are impossible to get on the phone.
1

out of 5

POSTED: | BY: Elissa Robinson

I have the wellness benefit, but they won’t cover wellness!!

My dog’s annual exam was not covered for some reason. I haven’t heard back from customer service, and I will likely switch my pet to another company instead of renewing with Pet’s Best.
Read more on Trustpilot
Please leave a review

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
Provider website

Get a quote today

Leave a review