Pets Best | Pet Insurance Review

I have a new puppy and purchased wellness and illness coverage. I submitted my itemized invoice and receipt. Close to a month went by and they sent me a letter telling me they couldn’t process my claim because they needed a detailed invoice and receipt. What the heck is going on? They are really good at collecting premiums but seem to be lacking in the claims processing area. I am considering canceling this coverage because if that’s the way they play When are good faith claim is submitted. There’s something seriously wrong.

Took a long time and I wish they would cover more. Especially spay and neuter.

PetsBest is generally good in coverage and cost but they take 30-45 days to reimburse you for costs. With that extensive claim turn around time it almost makes it not worth it to choose this company. If they could get it done in a week like they used to three years ago I would still recommend this company.

I can’t say enough great things about this company. I have had pet insurance from a few different providers over the years. The company I was with before raised my pet’s premiums after the very first year by a ridiculous amount, even though I had not made any claims and my pets were young. I understand that older animals will see an increase each year but Pet’s Best has only increased my senior cat’s premium a minimal amount each year and has not touched the premium on my other younger pets. Their prices are also some of the best I have found in my research. The last thing I could have imagined was that I would need to make a claim so early in my dog’s life, but he became severely sick out of the blue and within 1 week we lost him. During this time, we had several vet visits with them trying various treatments to make him comfortable and treat the symptoms in order to find out what was causing him to be so ill. I had prepared myself for the red tape of dealing with the insurance claim due to the huge bill. What I got instead was a claim process that was able to be done online in minutes and a full payout with no questions within 2 weeks! The last thing you want to deal with when you are grieving is the runaround from an insurance company and what I got was compassion and quick action. They refunded me the remainder of his policy amount for the year when I reached out as well. When I renewed the other pets a month later there was no increase due to making a claim on my other dog. Overall just a fantastic experience!

My experience with Pet Best was good and the only reason I gave them a 4 is that it took 30 days to get a response on my claim was I was originally told 15. Also I had some frustration with one of their onsite supports techs. I was pleasantly happy to get refunded 90% of the cost after my deductible. Will refer them to friends.