Pets Best | Pet Insurance Review

The refund process took too long

UPDATE TO MY REVIEW: I got a message back basically telling me what I was told before....I will have to rewrite the policy if I want office exams included in the one that does not now. Doing that would me I need to do all the wait times again... MY ONE QUESTION is WHY if I have 3 BestBenefit plans for 3 dogs is office exams included on 2 and not all. I DID NOT SELECT THIS! I would like to talk to someone but apparently I can't. Again, I do not think this is good customer service. I previously wrote a review and have had a couple days to think about it. I decided I would write exactly why I wrote the 1 star review hoping a supervisor or manager will see it and maybe I can get some help. I have 3 pets, all on the BestBenefit plan. While reviewing the renewal declarations page I noticed that only one of my dogs officevists/exam fees were not covered. I called and questioned this and after speaking with one rep. she also agreed that there was no way of me selecting that and she was going to talk to a manager and get back to me. When I didn't receive the call (although I was told they did call and leave a message on my cell...there was no missed calls or messages at all... ok figured they called the wrong number. So this rep said they could not change this unless I rewrote the policy and had the same waiting periods etc. I was not happy with that as I felt it could be changed by someone in management. I asked to speak to a manager and she put me on hold, came back after a few minutes and stated that the manager reiterated that I had to rewrite the policy. I then asked again if I could speak to a manager and was told " No, I already did and this what she told me to tell you." I really think this is poor customer service but as I previously stated because of the age of 2 of my dogs I cannot look elsewhere for a new insurance or rewrite the policy. Although this insurance is affordable I guess it's true..."You get what you pay for."

We researched many pet insurance options before selecting Pet's Best. They had the best deductibles, coverage for the best price. We were with them for 12 years and reached the max payout for our dog's cushings disease but they also helped us with many other vet visits. The premium did increase substantially over time (started at just over $20 and ended over $100) but that seemed reasonable as our dog aged. We would recommend Pet's Best to a friend.

Pets Best covered everything they said they would. I was very pleased with the ease of putting in a claim. The processing time did take a month, but it was hassle free, and they direct deposited my reimbursement into my account. I am very happy with Pets Best.

The claims process was quick and easy. I just uploaded the receipt from my vet, and a few days later I had an email telling me what my reimbursement would be. The money was deposited in my account a few days after that. I have already recommended them to my whole family.