Pets Best | Pet Insurance Review

Ok so we have used this insurance on our animals many times and they pay out whats necessary. Good Job. What is very unfair and I have a feeling this is across the board for all Insurance companies for animal is that they know now our animals are older and have current medical problems we cannot go to another insurance company and have current medical problems covered. With this noose they know we can't leave and have our fur babies fully covered so they put the premiums and monthly charges up so ridiculously high most people can't afford the cost therefore the customer either has to lower coverage to lower the cost of coverage or cancel it all together. Clever stuff on their part i say. That being said they do pay out when needed but it comes to a point that after a year of paying extortionate monthly payments and the premiums for each animal in the end is the coverage worth it. When your fur baby is young and healthy its cheap. Beware when your fur baby gets old and/or you have to use the insurance, they will push up the cost of customer payments very high and send a letter with a very poor lame excuse for doing so. Very Disappointed and trapped with this high cost insurance! Clever them!

Pets Best is the absolute best, they process your claims in a timely manner and reimburse immediately. They are very fair. We are truly thankful that we found them.

They are very slow processing claims and paying back after the deductible have been met.

Very happy I purchased insurance with the wellness insurance option for our two new rescue dogs. Fair premiums for the benefits you receive compared to other pet insurances I looked into. Easy online claims processing and quick reimbursement!

They have good knowledgeable customer service. Call take time usually I have to stay on the phone for a while before reaching someone, I often try both, online chat and the call and try my chances. You have to pay upfront and then wait for the claims to be processed at times 30 days+. Wellness claims process quick. Overall it is ok… just wished the claims would not take that long considering I have to pay upfront and have a zero balance in order to process the claim. I would also appreciate that the copay would be based on a percentage and not an amount we are meant to reach on a yearly basis… before we start seeing some money back.