Petplan is a leading pet health insurance provider in the United States and Canada the preferred provider of pet insurance for the American Animal Hospital Association and AARP members. For nearly 15 years, Petplan has set the gold standard for pet health insurance coverage as the first pet health insurance provider to offer a “Covered for Life” option and cover pets of any age without broad exclusions for hereditary and chronic conditions. 

Learn more about Petplan Canada's plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider. 

 

Average customer rating

9.1 Out of 10
60 Days 1 Year Lifetime
Rating 1.0 7.1 9.1
Count 1 42 3898
1
Out of 10

DO NOT GET INSURANCE FROM THIS COMPANY

Posted: 08/24/2021
By:
Ana
D

This is the worst insurance company they send cheques that are never received, they keep reissuing cheques and canceling the previous so you end up getting 0 payouts.

They don't accept Canadian Debit cards either, so your only way of getting money is cheques.

Injury/illness
Claim Amount
Breed

Mixed Breed Toy (up to 10 Lbs)

Age of Pet
Under a year
10
Out of 10
Recommended

Not sure.

Posted: 07/05/2021
By:
Lynn
Charron

Not sure.

Injury/illness
Claim Amount
Breed

American Shorthair

Age of Pet
1 - 8
1
Out of 10

petplan continues to charge my credit card after i spoke with Katelyn April 29th to cancel the plan and this was the second time

Posted: 06/25/2021
By:
angie
madore

i cancelled my pet insurance after my dog turned one feb.10 20110 and now 4mths later Petplan(FETCH,INC)OAK BLUFFMB continue to charge my credit card. i called and spoke with Katelyn April 29th and she assured me that it was a mistake and they would stop charging my credit card but now we are in June and i'm still getting charged.

Injury/illness
Claim Amount
Breed

Shih-Poo

Age of Pet
Under a year
1
Out of 10

I made a big mistake using petplan

Posted: 05/20/2021
By:
Donna
Collins

I made my first claim March 29. It is now may 20 and I have not heard anything other than request for more records. All records submitted as requested and still at the “in review phase”. I have made 4 phone calls and each say they will ensure the records are forwarded. When I state that was the response I had the last two times it’s like they don’t know what else to say. I have switched to trupanion for my other dog as thy pay the vet directly and I won’t have to go through this constantly. Of course I can’t switch the one with the current claim as it would now be considered an existing condition.
Their advertisement states “get paid in days not weeks” I’m now into months.
I sent an email to the company and it is 12 days later and I have not received any response.

Injury/illness
Claim Amount
Breed

French Bulldog

Age of Pet
1 - 8
Monthly Cost

$16 - $60, depending on your chosen plan.

Coverage

You have a co-pay of 10%, 20% or 30% after your deductible. 

Non-routine exam fees, including at ER and Specialists, are covered.

The pay-out amount is based on your actual vet bill.

Use your current veterinarian or any veterinarian in the US or Canada.

Payout Limits

Annual limits range from $2,500 to unlimited depending on your chosen plan.

No per condition limits.

No limits or exclusions for hereditary or chronic conditions.

Deductible

Annual deductible from $100 to $2,500.

Per condition deductibles from $100 to $2,500 also available.

Age Limits

Pet must be at least 6 weeks old to enroll. 

No upper age limits apply.

Waiting Period

Coverage goes into effect at 12:10am the day after activation. Accident claims are valid after a 5-day policy waiting period. A policy waiting period of 15 days applies for illness claims. 

Hip dysplasia – standard illness waiting period applies.
Cruciate, patella, and soft tissue disorders of the knee – six (6) month exclusionary period (waivable by Petplan if a healthy knee exam by your veterinarian during the policy period – call Petplan 24/7 for details).

Exclusions

Pre-existing conditions are not covered.  Curable pre-existing conditions may be coverable after an exclusionary period – call Petplan directly 24/7 to learn more.  Preventive care expenses are not covered.

Alternative therapies such as acupuncture, physical therapy, hydrotherapy, and holistic care are covered as standard in every plan.  No additional fees.

Non-routine exam fee coverage, including specialists, and non-routine dental coverage including periodontal disease, are covered as standard in the policy. 

Coverage is available for boarding kennel fees, advertising and reward costs for lost pets, vacation cancellation and death benefits.

Petplan is a leading pet health insurance provider in the United States and Canada the preferred provider of pet insurance for the American Animal Hospital Association and AARP members. For nearly 15 years, Petplan has set the gold standard for pet health insurance coverage as the first pet health insurance provider to offer a “Covered for Life” option and cover pets of any age without broad exclusions for hereditary and chronic conditions. 

Petplan’s innovative approach to pet insurance has been recognized by Forbes, Financial Times, Bloomberg, Inc. magazine, Smart CEO, the Communicator Awards, Ernst & Young and many others. 

Petplan supports partner shelters, rescues and humane societies across the U.S. in addition to funding humane veterinary research into hereditary, congenital and other chronic conditions through the Petplan Fund.