PetFirst Pet Insurance Reviews

forms easy to fill out, no hassles, very straightforward!

Sent claim online
Was approved fast

Outstanding prompt service, reasonable costs, straightforward policy information, quality website and online communication, helpful representatives. Highly recommend!!

Claims service &is excellent. Response time is very quick when I have questions. Claim payment is about 3 weeks from submission to receipt of check. I have never had issues with claims being paid.
The 2 things I don't like: You cannot see submitted claims until processed, so can't confirm that they have the claim or see where it is in the process. You need to contact them to get that info. The 2nd issue: Payment process is inefficient. You have to go into each individual claim to request electronic payment. You can't set up electronic payment for all claims.

First time obtaining pet insurance. Our agent Aiden, was extremely helpful & patient in explaining coverage. When he learned we had a second dog, he explained the family plan, which was a little extra, but covered both dogs.

Yes, you always come through with my payment.

I had just purchased my puppy a fee weeks before she got sick and I really dreaded having to complete the paperwork. However the customer service was excellent and very friendly. She made the process not seem so difficult. Thank you for your kindness!

I have had PetFirst Ins. for several years. Customer service is very helpful and knowledgeable. Has several plans to pick from so you can decide what's best for your pets and budget.. Would recommend to family and friends.

I bought the policy 2 years ago after my pit needed ACL surgery. 2 years later he needed the other knee repaired. MetLife Pet insurance was super easy and helpful and turned out to be easier than my health insurance claims.

Blue Cross should figure out how to get on the same page!

We loved being able to insure our Luna for a low fee. Unfortunately after MetLife insurance took over, the app is difficult to use, it crashes all the time and it loses claims. On a positive note, once they finally process our claims, it's fairly soon when we receive reimbursement.

In early December my 18 month old kitten ingested a length of ribbon and only regurgitated about half, the rest made its way to his small intestine where it accordianed into a blockage. Emergency surgery was needed, at quite a large expense. Online submission of claim was not showing in pending claims after 5 working days. I contacted customer service and was requested to send info direct to her and it would be forwarded to claims processing. The next day it was in claims. 10 days later I was notified the claim was approved to the limit of the policy. The following AM a request was received for direct deposit info. The payment was in my bank 5 hours later. My kitten is back to his loving self and the financial hit was greatly minimized due to Pet First. Have a pet, insure it.

I owe so much to Pet First. We were able to restore my dog's sight after she became diabetic. They have covered her medications and make claims easy to file. They are first rate when it comes to customer service.

Love how simple it was to sign up for this insurance and explained easily to understand.

I first insured my two cats. Then when I adopted my Dalmatian, I insured her. Lots of different plans available ! And easy to contact for questions

I compared all the different insurers and like this one when I was on the call the service rep they answered all my questions and I felt at ease, I've used the insurance once this year and the claim was easy, I just added my other pets and received a family discount, nice to know my pets are covered

The process was fast and smooth.
I am grateful to have received this service!!!

Great experience with MetLife Pet Insurance. My Doberman was limping and I took her to my Integrative vet to see if we could figure out why. Took several XRays and decided on a holistic treatment and therapy schedule. This was the first time I had used the insurance and was not sure what all they would cover but I was pleasantly surprised that they covered all of her treatments!

Termite passed away and they even payed for the Cremation of him to me they are very good pet insurance company and you would not go wrong if you’re looking for a pet insurance if you went with them them

Very impressed with their service. I was denied the first time because I sent it in too late so now I just send it in as it happens. Too easy to forget otherwise. I am very happy that I got their insurance. I adopted a 13 year old kitty and the age didn't matter. I've had this insurance for almost 3 years.

We purchased this insurance just as a precaution and the service that we received was excellent. The insurance company provided us with a reimbursement for Cheddar's CCL surgery and associated follow-ups in a timely manner. Overall, our inquiries with their customer service were effective and the actual claim process was very easy. We are very pleased with their process and result!