PetFirst Pet Insurance Reviews

PetFirst has always come thru for us when our boy takes ill. Slipped a disc two years ago- emergency surgery and they were on top of it.. best investment for our pups health and our peace of mind. Much Love

When I adopted 10 year old Persians, Foxie and Blackie, they came with an initial insurance policy. I found customer service very pleasant to speak with, and the filing of claims quite easy. With the array of coverage choices and reasonable deductibles to pick from, you can choose what gives you peace of mind. When either an emergency or non-emergency illness occurs, whether your pet needs minor or major medical attention, expensive tests or on-going care, a person does not have to hesitate over cost. As pets grow older, it is not the "IF", but the "WHEN" medical issues will arise. One major illness or even brief hospitalization, can easily surpass the annual premium cost. It is really peace of mind to know they are well covered.

The process was easy, and the claim was approved quickly. This is the second claim in a year, and both times, the company more than met my expectations - thank you!

All good!

Seemed like I will be getting my money’s worth the way everything was explained to me. Think it will be well worth it. And the quote was very reasonable for what you get. Lenzie was great working with me. Give her a 10.

All is ok.

I am so thankful to have had them. My kitties, my Yorkie and my Min Pin are insured through them. Thank goodness. When something unexpected has happened with their health, I am so thankful to have them covered. I have found the paperwork very easy to complete. They let me know when my claim was received, and if any additional paperwork will be needed. When I have had to call them, someone picks up the call quickly, answers all my questions, and guides me through the process should I need some help. Its quick and easy.

When we got our new puppy I checked all the pet insurance companies, it seems that there are four or five that are always top rated in reviews which got me to thinking...how can that happen? My guess is those review sites are getting paid for the rave reviews so I checked others and found Metlife. I read everything I could find about them, spoke two of their reps and took out a policy. They are wonderful! I got the puppy wellness plan and it pays the full vet bill for vaccinations and exams, not just a fixed amount like $40 which most insurers do. I have gotten paid within 8 days for each claim and never had a claim denied. I'm 100% happy with this company!

MetLife has a new family plan that is awesome. Covers everything and reimburses at 100%. Very easy application process over the phone. Highly recommend.

This policy has a smaller deductible than most; one deductible per year, not for separate occurrences. Good policy,!

This insurance is wonderful. Joy was diagnosed with chronic heart failure on August 2, 2021. We had never used her insurance before but were certainly glad we had it then. It has been so good about paying. It takes a few weeks after approval but it comes. I recommend this to everyone. If you love your baby get it insurance. It's so worth it.

Awesome coverage!

As most bills/ claims go, I expected a lengthy process but to my surprise and amazement, I’ve never had a claim done so efficiently and the reps were amazing and courteous. I highly recommend petFirst/MetLife ( in Virginia) for Any surgery . The reps were clear and answered my questions and made the process easy and that’s important , especially when your fur baby is having or just had surgery and I cannot thank them enough! Found the inurqnce on a FB group review !!!

I chose PetFirst (MetLife) pet insurance as it is offered through my employer. The plan went into effect in November 2020. My dog developed diabetes and was hospitalized for diabetic ketoacidosis in February 2021. She had no symptoms of diabetes prior to the policy taking effect. My claim for her medical care was denied as a pre-existing condition because she has had polyuria and polydipsia in the past, though her vet records state that these were RESOLVED in 2018. PetFirst FINALLY paid my claim in 2021 after much stress.

PetFirst is now refusing to pay for medications and supplies that my dog needs as a direct result of her hospitalization in 2021. They first claimed that they needed medical records that they already had, then they denied the claim, and said to look online for more information. The only information in their online portal stated that the claims were denied and that one of them was a pre-existing condition. I am now likely going to have to wait for a letter to come in the mail that details further why my claims were denied. What is the point of having pet insurance if you have to spend significant time fighting with them to cover medications, supplies, and treatments? I seriously regret choosing PetFirst, but I am now stuck with them due to my dog’s pre-existing conditions. They should be ashamed of themselves for the way they conduct business.

good company - pays claims - good customer service

Problems resolved quickly and associates are frendly

Frannie is a rescue from North Carolina. She has had many issues that have been covered without exception by Met Pet Insurance. Thank goodness for their coverage!

Christine was knowledgable and extremely helpful

fantastic sales person

Great experience. I received the reimbursement check in a timely fashion and it was automatically dejposited into my bank account!