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PetFirst Pet Insurance is committed to providing cost-effective pet insurance plans for dogs and cats of any age and breed.  PetFirst’s pet insurance plan is one of the most comprehensive on the market, and is available in all 50 states.

Learn more about PetFirst's plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider. 

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Average customer rating

7.7 Out of 10
60 Days 1 Year Lifetime
Rating 7.8 9.4 7.7
Count 8 74 1348
10
 Out of 10
Recommended

Very Helpful and Informational

Insurer: PetFirst Pet Insurance Reviews
Posted: 10/20/2021
By:
Alex
Garcia

I spoke with Chris, he was extremely helpful in explaining the process and best plan for Chenzo. He took his time and made sure I felt comfortable with my decision!

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Injury/illness
Claim Amount
Breed

American Bully

Age of Pet
Under a year
10
 Out of 10
Recommended

Best insurance ever !

Insurer: PetFirst Pet Insurance Reviews
Posted: 10/20/2021
By:
Lorelei
Von Schilling

Variety of plans offered and good coverage. Great customer service !

Did you find this review helpful?
Injury/illness
Claim Amount
Breed

Dalmatian

Age of Pet
Under a year
1
 Out of 10

PETFIRST (thru METLIFE): A typical Insuance Co. that promises To "Cover Thousands of Medical Conditions," but Denies 1st Claim!

Insurer: PetFirst Pet Insurance Reviews
Posted: 10/02/2021
By:
Dave
Morrison

TERRIBLE / AWFUL / NIGHTMARE: By far...my WORST insurance experience EVER in 26 years of Military Service (and 15 years Military retirement). They denied my claim stating my 7yo Chihuahua had a pre-existing condition...though he had the condition (congenital) since he was a puppy. He's doing fine now, but was diagnosed with Chronic Kidney Disease (CKD) with a BUN level that suddenly went over 90 which is considered Kidney Failure. After that surprise reading, I thought it be best to get Comprehensive Kidney Blood/Urine Panels (vs normal ones) to see if there were any other underlying factors and there was: He also had a severe UTI and was put on a strong antibiotic. I faxed all the medical records I could retrieve and PetFirst Reps were never satisfied with all that info and wanted more. They should've stated from the beginning they were going to deny the claim which would've saved me a lot of wasted time and money in fax fees. In my opinion, all they care about is their bottom line ONLY and NOT the health of your beloved pet...though they promise to cover thousands of medical conditions. What a joke!

Did you find this review helpful?
Injury/illness
Claim Amount
Breed

Chihuahua

Age of Pet
1 - 8
10
 Out of 10
Recommended
Verified

this is the best thing I could have done.

Insurer: PetFirst Pet Insurance Reviews
Posted: 09/29/2021
By:
Carol
Brown

Freddie had emergency surgery, and the policy covered 80% of the cost.

Did you find this review helpful?
Injury/illness
Claim Amount
Breed

Chinese Crested Powder Puff

Age of Pet
1 - 8
Monthly Cost

$16 - $100, depending on your chosen plan.

Coverage

You have a co-pay of 10% - 30% after your deductible. 

The pay-out amount is based on your actual vet bill.

Payout Limits

Annual limits of $1,000, $2,000, $5,000, $10,000, or $20,000 depending on your chosen plan. 

No lifetime limits apply.

Deductible

$50 - $500 per incident.

Age Limits

Pet must be at least 8 weeks old to enroll. 

No upper age limits apply.

Waiting Period

Coverage begins 1 day after date listed on policy for accidents. A policy waiting period of 14 days applies for illness claims.

Exclusions

Pre-existing conditions are not covered. 

Hereditary, chronic and congenital conditions are covered.

Optional Routine Care package can be added for an additional fee, and includes coverage for annual exams, vaccines, flea and tick prevention, microchipping and behavior training.

PetFirst Pet Insurance is committed to providing cost-effective pet insurance plans for dogs and cats of any age and breed. 

Since 2004, PetFirst has enabled pet owners to effectively plan ahead for the expenses of providing veterinary care for their four-legged friends. PetFirst’s pet insurance plan is one of the most comprehensive on the market, and with varying annual benefit options, there is a plan to suit every pet and budget. 

PetFirst's Pet Insurance is available in all 50 states and coverage includes hereditary, congenital and chronic conditions. 

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