Nationwide | Pet Insurance Review

I spoke with Coral in Customer Service. She answered my questions and was very helpful. Hopefully the claim reimbursement process is equally efficient. Thank you Coral at Nationwide!

Nationwide has great employees and the employees that you speak to really seem to care. As far as that is concerned, they earn 5 stars. What knocks them down a notch is the silliness in decision making. When I bought the policy, I obliged their request to list any and all vets and it was either me or the previous vets who submitted all of my dogs office visits. I brought her for various things, but she has no specific ailments. One time, I brought her to the vet for an upset stomach after eating something off the street. Nationwide called her upset tummy a pre existing condition. I had to wait several months and submit a review request to have that restriction removed from the policy. Recently a claim was denied because something was prescribed on a follow up visit that was not related to the initial visit. There is room for improvement. Other than that, no complaints.

My dog has had insurance through Nationwide for 14 years now. I am glad we got it early on and always recommend to new pet owners they do the same. Based on my recent phone call with Coral at Nationwide, customer service is A+++++.

I adopted a new dog in September of 2021. He was up to date on all his shots so I didn’t have to take him to the vet until June of 2022. The vet did some tests which resulted in him needing an ultrasound. I submitted the claim and it was denied since they needed additional medical history. All I have is his adoption paperwork along with the vet checkup that was done at the shelter. I sent that information and all I got was an automated email saying they received my email. Looking online the the claim still shows as closed. It doesn’t reflect that I sent in the additional paperwork that I had. I called Nationwide and was told that they did receive the paperwork and it’s being reviewed and could be 30-60 days before there is a decision. It would be nice if there was at least a note on the claim stating that it is being reviewed. As of now I have no idea what is going on. Depending on how this claim goes I may just cancel my policy and go with Trupanion again. I had them with my 2 previous dogs and they were quick and efficient. Hoping this doesn’t turn out to be a bad experience.

Jennifer was very helpful all the way in the process of resetting password to file a claim. Great job!!