5
out of 5
POSTED: | BY: ken nicolay
I had a billing payment problem which…
I had a billing payment problem which turned out to be my issue. I was sending my payment to the wrong address. I spoke with three agents, all of whom worked very hard to come up with a solution. No one understood why they had not received the check, but all did everything they could to figure out the problem. I did not write down the first agent’s name, but I wrote down Jeanae and Amanda. All of them were personable and professional, giving me everything they had to offer. Between all of us, the source of the problem was found, and I provided a new address for my bank. Good people all. Thanks.
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