Nationwide | Pet Insurance Review

Representative was patient, kind, and was able to answer any questions I had.

Nationwide Pet Insurance doubled the cost of my pet insurance from $90 per month to an astounding $183 per month and continued to charge my credit card on file, which I had only authorized only for $90 per month. A courtesy phone call would have been appreciated, especially when the cost increase is more than 50%. I called them and spoke to a manager. Unfortunately, no refund was offered. I was not even permitted to reduce my coverage to an affordable amount going forward, as they have a set renewal period for plan changes that has now passed. This latter issue is just a bad business practice, which will lose Nationwide customers and money. The executive who made this decision should reconsider their strategy, here is why: since I can't adjust my plan to match the $35 per month I pay for another pet, I've decided to cancel all my services. That's a loss of $35 per month for Nationwide starting today, and they will lose an additional $35 per month when I transfer my other pet, summing up to $70 per month. Nationwide will now have to invest in advertising to attract a new customer to replace me. It's disappointing that the company took advantage of my trust by charging my credit card excessively and compounded the issue by not allowing me as the customer to switch to more affordable plan. In the end, the company is losing revenue due to these policies, I can find insurance elsewhere.

Johnathan was very pleasant to speak with, he shared all the information that I was looking for today and made it easy for me to understand.

Simple process. Extremely pleasant and efficient representative.

Ken was great at handling everything and poi ti g us in the right direction as we went along.