Nationwide | Pet Insurance Review

Insurance is great but gets very expensive for old purebred dogs. Their website is a bit useless. I've been kicked out of it for two months because of some widespread problem they apparently had, and now nobody can fix the issue and get me access. I've called six times - always told it will be fix but it never is. They do give you a way to submit a claim without the site, but I can't see status of past claims and when I call about an unpaid claim, sometimes they say there's no record of the claim. For a company the size of Nationwide, you'd think they could fix a data issues with their site, but they can't. Be cautious - maybe look for better options.

It is 7 years I have Nationwide pet insurance for my rabbits. All over the years they made an unbelievable increase of the price from $11 to $70-80 a month especially for old rabbits with $250 annual deductible, but the annual refund for everything (except wellness) was 70% of the veterinarian invoice until $10.000 per year. Well, now Nationwide replaced this policy with a very poor one: only 50% of the veterinarian invoice until $3000 annual refund for illness but they kept $250 deductible. On this way they will penalize small/exotic pet to prioritize dogs and cats. With this big change people maybe be discouraged to adopt an exotic pet from a shelter. Very very sad and disappointed !

Helpful, professional agent helped me to cover pets. Submitting claims is easy and paid in a reasonable amount of time.

I was surprised at the service I received. I have been with Nationwide for a long time with all my other pets and have never had any issues with the customer service. I spoke to Hassan and he was very short with his answers and seemed annoyed with my questions and kept on yawning like I was boring him. This was the first time I experienced anything like this from a Nationwide representative. If I were a new customer I don’t think I would have agreed to getting a policy for my pet. He was also very pushy. It was a unpleasant experience.

I still don't have any information for my new policy