Nationwide | Pet Insurance Review

The Customer Service Rep was knowledgeable, empathetic actively listened to my needs and assisted based on the needs of my pet and my family.

Nationwide has been great insurance but but the price keeps going up. With 3 dogs getting older it is getting expensive.

My dog had dental X-Rays in January 2023. Ended up having 2 additional teeth removed (my dog never had a set of X-Rays taken and due 1 tooth falling out unexpectedly my vet recommended the X-Rays). I feel that ALL PET OWNERS SHOULD HAVE PET INSURANCE. Yes it is 1 more bill to pay each month; however, if your pet needs a surgery/procedure done that is costly, the pet insurance will help big time! The dental procedure for my dog without insurance to help me out would have been a little over $1,300.00 out of my own pocket! Who has money like that just sitting around??? With Nationwide Insurance, I pay my monthly premium (premium amount depends on the dog age and general health), after the $250 deductible is paid, Nationwide Pet will pay 90% of the claim and the owner only pays 10% of the claim. With my pet insurance through Nationwide Pet, I was able to afford to have my dog have dental X-Rays, plus have 2 bad teeth pulled out.

Great service.

I have had a policy with Nationwide for my dog immediately after I got her at 3 months old. The Policy runs August to August annual. I made a claim for her Simpatico in Sept-22 when I purchased 6 months worth and submitted my claim for the 2022-2023 year. So in the Spring I need to purchase it again, I found that purchasing a 12 month supply would save me some money. I submitted the claim, but was denied because I have already received my reimbursement for that 2022-2023. I was told to resubmit once I renewed my policy for the 2023-2024 year. Once I made the payment to renew the policy Nationwide flagged the claim as a duplicate. I contacted them explaining that it was not a duplicate because you never covered any portion of it on the 1st claim. Since it is for a 12 month supply, I am now within the timeframe of having this medication covered under the renewed policy. They stated that they go by the invoice date and not the quantity or period for which this medication is taken. If I would have been told this when I spoke to them about the denied claim that they would not be covering ANY of the EXPENSE. Then I might have questioned their business practices then and taken my business elsewhere. Extremely disappointed in how this situation had turned out. Definitely shopping for new insurance next renewal.