Nationwide | Pet Insurance Review

I have enjoyed Nationwide Pet insurance for 6+ years. I had both pets covered. Samson passed away September 2021. I still have coverage on King-Bailey. I love how simple it is to get refunded for prescription. No paperwork involved. I pick up King's meds from Walmart and the claim is automatically processed and the reimbursement is sent to my bank. There is a 24/7 number to call and an emergency hospital to take your pet in case of emergencies. Nationwide covered all of Samson's burial expenses. If you love your pets, get medical insurance for them. Be ready financially for their emergencies. #Loveurpetenoughtocoverthem

I spoke to a representative named Carl. He was friendly and was empathic about my issue as well as one's pet being a family member. He made clear that Nationwide is an insurance company who cares. There was a misanalysis on my claim and was not paid initially, and Carl went above and beyond to correct the process accordingly. Thank you, Carl! Companies need people like you who listens and sort through details instead of immediately turning down customers without investigating the issue.

I've been using Nationwide for many years and several dogs. they have been fair; easy to submit claims and fast reimbursement.

This is thanks for Meagan ext 6599. She was able to resolve my claims payment issue after numerous other agents had failed. She is an asset and her excellent work and diligence should be recognized,

Stay far far away from Nationwide Pet Insurance. My cat just turned 2 years old. He had an initial appointment when he was 3 months old to be vaccinated and neutered. He is a healthy indoor cat who has not needed to see a vet until he had a urinary obstruction in April 2023. He was treated and then sent home. A few weeks later he had another obstruction. Upon recommendation from both of the emergency vets and his regular vet, surgery was preformed to eliminate the possibility of future occurrences. I filed a claim with Nationwide. 5 months later the claim is still not resolved. I keep getting letters asking for vet records that do not exist. I have spoken with Nationwide multiple times to explain that they have all the records that exist for my cat. I have filed a medical record gap form. I have sent a letter detailing all of my cat’s vet visits and still nothing is resolved. The only bright spot was Care Representative Kiahara. She is the only person out of the many that I have spoken with who took the initiative to contact her supervisor and find out what was going on. She explained that the underwriter was confused about some information included on the medical record gap form so I sent in another email explaining everything and it’s been radio silence. While all the agents have been polite, Kiahara has been the only one to take initiative and find out what is happening with my claim. I called again today and was given the standard line about how they need time to review the information. It has been almost 5 months. The lack of communication is frustrating. This has not been a pleasant, easy experience. F757634