Nationwide | Pet Insurance Review

This company is going to knowingly kill tens, if not hundreds, of thousands of animals. Their current policy change will tear families apart and cause people to have to rehome their pet or put them down because they can't afford emergency surgery. Absolutely disgusting.

Their pet policy premiums I have gotten so expensive. I’ve had some almost double year over year.

I decided to get pet insurance after experiencing high vet bills when my oldest cat had kidney failure. Since getting this policy, Nationwide has rejected every single one of my claims because a vet 5 years ago added a visit note that my cat's nose was wet. Even when I escalated this issue, noting that my cat had never had asthma attacks before this year, Nationwide rejected my claims. Now, I've spent $286 paying for a policy and $800 paying for vet visits, lung x-rays, and medication. I do not recommend this insurance unless your pet has literally never seen a vet.

Total SCAM company. They would drop the insurance when pets may need it the most at older age. Started with less than $100/month in 2016, which is now at $213/month for over a year. And now they are dropping my dog's insurance completely. They have scammed me out over $13k for nothing. I wish I had a savings account for my dog, which I am starting now. I hope my dog stays healthy for another 6-8 years.

Intentional Fraud / False Advertising / Material Misrepresentation Do not trust this company, my Agent made false statements and promises about my policy to make his sale. He promised me 100% coverage on my pet with zero exclusions and claimed that “No matter what happened to my pet it would be covered” back over 3 years ago when I first purchased my policy. I had a $1,500 surgery on my dog and they covered only $16!! After countless attempts to collect my money and countless attempts for them to make it wrong, they claim that I should have read the terms, and took zero responsibility for the actions of their agent that sold the policy. Over the years they have changed many different things about my policy and what I’m covered for which has repeatedly forced me to come out of pocket for their actions and practices that have been carried out in bad faith! It’s all about the money with this company, even though they claim to be their for your pet, they would rather protect their money rather than protect your pet regardless of their claims to do so!!! Somehow I signed up for an insurance policy that didn’t cover common issues with my breed! I told them to pull up the recordings of what their sales person claimed when they sold me the policy, but nationwide “doesn’t keep their recordings for that long” and that I should have read the policy in full, contrary to what my agent told me on the phone. They took aero accountability for their negligence, and left me with the bill after spending thousands of dollars a year for my policy! The agents, the managers, and the supervisors were all super disrespectful, telling me to kiss my dog for them after jokingly telling me “well we aren’t going to pay for that” “so have a good day give Lucy some kisses for me” (exact words) from Nancy Kuchmecki-Lowe, Member Care Team Manager/Supervisor!! She claims it’s “okay” for agents to tell you misleading information regarding policy’s. She is a real class act that should never set foot in any supervisor role. I can’t wait to get in contact with the VP in regards to the matters and see how this is handled.