Nationwide | Pet Insurance Review

I was happy with nationwide insurance until my dog turned 8 years old. He was promptly dropped. When I called I was told they don’t insure dogs over 8 years old for health and wellness, only accidents. Now anything he had in past is not covered under another pet insurance. This is an awful policy, I’m trying to get the word out so it doesn’t happen to other pet parents. Also if a condition runs in that breed it is not covered.

Great pricing for what they cover, but because of my dogs ages, illness coverage were not offered to me. I was only able to get accident coverage.

Update: Nationwide contacted me and fixed the issue. Kudos to their management team. I had pet insurance policies cancelled due to Nationwide's own poor billing practices and customer service. When I had a card number change result in a declined payment, I updated my payment information. Nationwide did not process the payment on the new card. I received a notice of cancellation; and e-mailed a request that all three pets be made current with the previously updated information. Nationwide only processed the payment for ONE cat, leaving the other two cancelled. When I called, they said there was nothing to be done and they had advised me that I needed to call for the other two when I submitted the email. No response to my e-mail to customer service was sent. It was not in my e-mail inbox OR Nationwide's own online document center. The phone representative just kept repeating that they had sent that reply. I do not like being lied to and will not do business with companies that lie.

We’ve had Nationwide Pet Insurance for over 7 yrs and they have been wonder…. Some think expensive, but you get what you pay for.

Incredibly disappointed in Nationwide. I started with Nationwide six years ago when I was working for a company that offered pet insurance through them. I have since left the company but stayed with Nationwide because they had done such a great job covering my pet. My costs went up incrementally each year but I was fine with that. This past year, my plan went from $140 a month to $260 with no notice other than the usual auto-renewal. I called because I was positive it was a mistake but nope. Cancelled my policy and found another one with more coverage at a fraction of the cost. It's really a shame because I was hoping they were better than that. Regarding the response, Nationwide has achieved record sales the last three years in a row so I don't think the rate increase is necessary for "competitive rates and comprehensive coverage." Which is fine. Businesses want to make a profit. But lets just be honest about that.