1
out of 5
POSTED: | BY: Paula Renaud
Total Lack of Concern for Loyal Customers
I don't agree with how my plan was just terminated without a phone call or an e-mail. I know you said you sent paper copies in the mail, but there should have been more courtesy and personalization given for instances like this. Because of this, my girl had coverage lapse and now you won't cover her at all, because even having had diarrhea as a puppy (once!) is a "pre-existing condition". I'm so unhappy and bitter about this because I've been a loyal customer for 4 years. I'm probably going to switch my other two animals to a different insurance company too.
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