2
out of 5
POSTED: | BY: Nathan
Very Lengthy Review Process
When our cat was sick, we were told by the vet that all signs point to stomach cancer and that without extremely invasive surgery, he probably only had a month or two left. He was in rough shape when we rescued him from the shelter, so we opted to make sure he spends his last weeks in comfort instead of in surgery. Paying for this visit to the vet really set us back financially. It was a risk to get pet insurance, but after that visit, we were glad we had it. Unfortunately, this case was under review well past four weeks, even though I had submitted all papers from previous vet appointments that I was initially told to submit. When I repeatedly called to inquire, I was told they still needed more information from the vet and that the case was transferred to a different department. After more than two months, and two more phone calls, I was told I needed to submit adoption papers. This was not only ridiculously excessive, but I only learned about this because I took the initiative, making multiple phone calls. I'm convinced that if I hadn't taken action, this case would never have been resolved. Fortunately, our cat has been holding on longer than anticipated, seemingly happy, though he's definitely not the cat he once was. We know every day he's still with us and purring that it won't be long until he lets us know it's time. We hope to let him go peacefully and at home, though we know a vet's services of this sort are pricey. And even though Nationwide claims to cover this, I have a feeling we may not see any kind of money back from this for a long time, and this only adds to our concerns for the near future. I hope to be proven wrong.