Nationwide | Pet Insurance Review

What made my experience great was that the sweet person I talked with was able to help me. I wasn't quite sure how the pet insurance work so she was able to help me understand all the questions I had to help me choose a insurance plan for my pup and at a reasonable price. She was patient soft spoken and I appreciate that very much. Thank you

Easy to sign up and support staff are very knowledgeable. 3rd pet with them!

It is very disappointing that #1 I was a loyal customer with Nationwide pet insurance and told many per owners about it to sign up for there top insurance plan for over 10+ years which was a bit pricey but it had great coverage. I hardly used it but for a piece of mind I had it. Fast forward to this year when I actually need it for my dog, I tell the vet to do whatever you need to to keep my dog alive and I check my pet insurance plan and my insurance says it is valid to 2026, but then it says inactive. So I was confused because I had it on auto pay for years now ok my same credit card. First they changed my policy without me knowing to 50% coverage instead of 90% coverage which I had for over 10 years and second they are blaming me for changing my payment method and it didn't go through because of a glitch. Now they are making me back pay and not covering what I signed up for because they said it changed. BUT when did I change it?! And I have auto pay for the top insurance plan for my dogs. Now in stuck with a $11k vet bill that isn't going to be covered as what supposed to when I signed up for this plan 13 years ago. Had I know they would of done this without me knowing they scammed me for the last 10+ years and now when I need it the coverage is so bad. I should of gone to a different pet insurance plan. Now I'm financially hurting after investing so much money into this insurance policy for my dogs. The agent cares about just collecting my back pay when it was there mistake. And doesn't even care about my suffering dog . Then I asked her to transfer me to a supervisor or someone to talk about this and she transfer me to some telemarketing number that is asking me about Medicare and my age?! This is really unfortunate I paid thousands of dollars for insurance from all of my pets and when I need it the most they don't cover much. I should of done what my other friends done. I'm waiting for someone to contact me. This is just not right.

Underwriting wait

Easy, understandable, great coverage