Nationwide | Pet Insurance Review

I wish that making a claim to my own personal health insurer (insert very big company name here), were as easy, efficient, bs-free, and with swift no-fuss-payment… as it is Every Time with my dog’s Nationwide policy. Thanks for making one little thing in life, headache-free.

I originally starting using this pet insurance when it was VPI about 13 years ago. A few times my claim has been delayed weeks to almost a month due to the fact that my scans were not readable. Most claims are processed in 2 weeks. If they are not, I call to make sure my documents are readable. One of the recent claims the documents were not readable. I found out on day 18 of submitting claim. On day 16 or 17 I called to make sure the docs were readable. I was put on hold while phone rep checked. She came back on the phone and said they were readable. On finding out on day 18 about the docs I resubmitted to a supervisor my documents. She send me email saying they were readable. From then it took another 3 almost 4 weeks to process claim. During the process emailed supervisor and called customer service to have this claim accelerated because of your mistake. Supervisor never emailed me back and CS said they would notify supervisor. A few weeks later my claim was declined because it was classified as a duplicate claim. I was extremely mad. I called to get this straightened out. Finally someone looked at this claim and accelerated the process which in a few days I had my reinbursement deposited to my checking account. I'm now waiting for two more claims to be processed. It's been about 10 days. I will be calling next week to make sure the docs are readable. If a claim can be processed and completed in 2 weeks; then I should be able to get notified in less than a week if my scanned documents are not readable.

Having a Nationwide coverage for our previous dogs has been one of the smartest things we have ever done.

They paid the claims just as they promised before they had our business.

Overall happy. Had hoped more would be covered on the wellness rider though.