Nationwide | Pet Insurance Review

I'm not happy with Nationwide pet insurance due to the length of time it takes to obtain payment for a claim. I have been waiting payment still for a claim that I filed since February. Also, I just realized that I do not get the 90% reimbursement for the claims and when I finally look up the reason, it is not only difficult to find, but it would state that I'm missing a diagnosis, even though I've included the diagnosis on the cover of the claim form and the claim was partially processed. I even had our pet pharmacy call to provide Nationwide with a standing order, verified with Nationwide that they spoke to the pharmacy, and still no payment. The only statement I receive is that it's still being processed. This claim is from February! I even spoken to customer service regarding that claims cannot be processed without a diagnosis (which I've included in the fax forms), and still the EOB state that they still need a diagnosis to obtain the remainder of the 90% payment? It seems ever since we hit our deductible, the claim process with Nationwide has been sketchy. As a result, I am currently looking for a different pet insurer and would never recommend Nationwide pet insurance to anyone.

I'm not happy with Nationwide pet insurance due to the length of time it takes to obtain payment for a claim. I have been waiting payment still for a claim that I filed since February. Also, I just realized that I do not get the 90% reimbursement for the claims and when I finally look up the reason, it is not only difficult to find, but it would state that I'm missing a diagnosis, even though I've included the diagnosis on the cover of the claim form and the claim was partially processed. I even had our pet pharmacy call to provide Nationwide with a standing order, verified with Nationwide that they spoke to the pharmacy, and still no payment. The only statement I receive is that it's still being processed. This claim is from February! I even spoken to customer service regarding that claims cannot be processed without a diagnosis (which I've included in the fax forms), and still the EOB state that they still need a diagnosis to obtain the remainder of the 90% payment? It seems ever since we hit our deductible, the claim process with Nationwide has been sketchy. As a result, I am currently looking for a different pet insurer and would never recommend Nationwide pet insurance to anyone.

Claim processing time is very timely and if a service is Not covered under the plan an explanation is provided on the benefit statement.

Generally satisfied with the service. Disappointed that spay surgery is not covered.

It is easy to file a claim and very timely at handling the claim. So far the service has been wonderful. I am very pleased so far.