Nationwide | Pet Insurance Review

It's been a hard year for Artie and me; moving away from our old urban life in California to a less urban, small town life in rural Oregon. Artie made it through raccoon attacks, fox-tails, extreme weather (including a long stretch of fire smoke from all over the west coast) and being with a new, great vet who has set him on the road to good dental hygiene, and we're better than ever. Hoping for a healthier, happy new year for both of us. Thanks for everything.

I'd like to start by saying that the coverage of this plan is great. It is worth it to have piece of mind in case anything comes up. However the claims process takes a very long time. I tried submitting claims both through the Vetline App, and by fax. Both times, Nationwide told me they never received my claim. Meanwhile significant time had already passed. During another event, my wording was a bit off on one claim. I wasn't made aware until 28 days after I submitted the claim. Therefore I had to submit a new claim, and wait another full 30 days to receive payment. I completely understand waiting 30 days to receive payment, but I wish the claim approvals/denials was faster. I'd like to know within 1 week if my claim had been approved, even if that meant waiting another 3 weeks to get paid.

I’m really grateful I got insurance for Zoey. Without it, I would be in serious debt. Thank you for reviewing my claim in a timely manner. My only suggestion would be to update your website and allow for claims to be submitted electronicallly.

Nationwide is quick to process claims and direct deposits the money into my account!

Our puppy showed disoriented symptoms and could not stand and stop urinating. We rushed him to the 24/7 pet hospital. The bill came out to roughly $1200 and re were refunded about $850. The refund paid for more than our first year of payments alone. That doesn't include refunds from our regular appointments either.