1
out of 5
POSTED: | BY: jennifer
Lack of follow thru on additional information needed
I submitted my claim and was told that I would be receiving a request for additional information in the mail. I have yet to receive. when i followed up I was told you need all of her records from before she was even born. I only have current vet records - but why dont you ask for this when I signed up? I am concerned that the records I will get wont be enough and then what is the point of having insurance if nothing will be covered?
I have 4 pets insured with you and I got my father to insure 2 more wtih you however this issue and lack of communication makes me reconsider if I pick the right provider. My vet recommends another company and doesnt give VPI a good review.