Nationwide | Pet Insurance Review

So nice to know it is here when we need it. Our new puppy has needed frequent visits for shots and checkups and you all are fast at turning around claims. Thank you!

It has been a difficult health year for my dog, but Nationwide has been there for me and made possibly difficult decisions easier.

Fast and easy process. Great to work with. Cares about your pet

Your service is great and usually the phone people are too. The most recent call earlier this week was however not good. When I brought how good the reimbursement timing was very slow with my new vet (I moved this year from Bay Area to LA) and that the Vet is just not on top of it. Your employee jumped on it defending the VET and wouldn't let it, the more I tried to qualify the difference in Vet admin services with my previous equally- busy and long-time well known VET in a very upscale, demanding upscale town, the more she insisted on digging her heels in making excuses for the new Vet (that didn't really need any defending frankly), forgetting that I am the client and it's no her job to defend a vet that she doesn't know and where it's none of her business anyway. The whole exchange was very off-putting and strange...... and put a bad taste in my mouth around you guys ---- but I know you guys are great and have always been great for and to me and my pet, as well as with both my adult children and their many pets. This employee needs some coaching....

Although I am very satisfied with your company, I do think it’s a crime that if you need additional information, none of your employees do it while reviewing a claim. All the information is ther to make a quick phone call. Instead the claim is denied for additional information needed bc it was missing and the consumer now waits another month to be reimbursed! Very frustrating and unnecessary.