Nationwide | Pet Insurance Review

We are about to go into our third year with Nationwide and you have never paid for one ear claim. With my renewal docs for 2018 I received an addendum that ear infections would be covered if Charlie went one year without an ear infection (which he did). He was seen on 10/13/18 and had an ear check and cytology which came back Negative for an infection yet you denied the claim.

This has been a tough year for our dog Tucker from losing a toenail which became infected, to an aural hematoma to arthritis - all for the first time in his life. I don't know what we would have done without pet insurance. It gives us the confidence to do everything necessary to give him the best care without having to worry about how we can afford it. When he had been walking without using his front leg for over a week, the vet did an x-ray to determine the cause with a concern of bone cancer. Fortunately it was arthritis not cancer, but it was a very tearful and anxious wait to until the x-rays came back. During the wait, we did have a peace in knowing that whatever treatment or tests he needed, that we would be able to proceed with the blessing of Nationwide Pet Insurance. I am very please with the amount they cover per claim, the only tough thing at times is the the average 4-5 weeks to receive the reimbursement.

My experience with Nationwide pet insurance has always been outstanding. The people I speak to genuinely care about my pets and are always helpful and supportive, and pay claims in a timely manner. I highly recommend Nationwide to anybody with a cat or a dog.

We recently got a Rottweiler puppy and of course he needed up to date shots and well pet visit. Nationwide stood by the underwriting and covered the entire visit. A few weeks later he had to return for his last set of shots. We submitted the claim, are waiting to here back. If our 2nd experience is anything like our firs, we remain very satisfied. The only issue I had was initially I did not attach an "invoice". I was notified by Nationwide regarding my missing documentation. I then faxed my invoice, and received an email stating they had received it. A couple of weeks later, I received a letter in the mail, stating my claim was denied because I failed to include the invoice. I called immediately and the rep told me they had indeed received my invoice, and she did not know why I was sent a letter saying they had not. In a couple of weeks, it was rectified and I received my check in the mail.

Overall this pet insurance is a good value if you take advantage of the wellness benefits. Claims are processed in a reasonable amount of time and customer service has been prompt on the phone when I have used it. The only issue I have had was an email I sent with a request about coverage was ignored and never addressed. I purchased a year's worth of flea/tick medicine because my dog ran out. The purchase date fell into the previous year and I had already used the benefit for that policy period so I requested to use the benefit for the current policy period since that is when the dog will primarily be using the medicine. No answer to my question. Basically request denied.