4
out of 5
POSTED: | BY: Megan
Happy to have pet insurance
Overall this pet insurance is a good value if you take advantage of the wellness benefits. Claims are processed in a reasonable amount of time and customer service has been prompt on the phone when I have used it. The only issue I have had was an email I sent with a request about coverage was ignored and never addressed. I purchased a year's worth of flea/tick medicine because my dog ran out. The purchase date fell into the previous year and I had already used the benefit for that policy period so I requested to use the benefit for the current policy period since that is when the dog will primarily be using the medicine. No answer to my question. Basically request denied.