Nationwide | Pet Insurance Review

4.8

out of 5

Number of reviews 24,722

As the largest provider of pet health insurance in the U.S., Nationwide currently insures over 600,000 dogs, cats, birds and exotic pets for medical conditions related to illnesses, injuries accidents and wellness care. Learn more about Nationwide’s plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: Barbara

Horrible customer service has really gone way downhill in the past 1.5 years.

I have been with Nationwide, previously VPI, since 1998 for 3 Dobermans. I used to rave about the company but there has been a drastic change for the worse over the past 1.5 years. Claim payment times have gone from 2 weeks to over 30 days. Claims that are submitted get "lost" and not entered into their system on a timely basis. They claim they never get faxed claims even when I have fax receipts showing that same were received. When I call reps are rude and provide incorrect info. I will never insure another dog with Nationwide.
5

out of 5

POSTED: | BY: Samantha

Better communication & faster turnaround time for claims

I switched to Nationwide thru my employer. The insurance is good, however the claim processing time is very slow. On my previous insurance we got the claim within 3 to 5 days. Now it takes over a month after dishing money out of my own pocket which is ridiculous! The other issue I have is if there’s an issue with the claim submission you get no feedback from your customer service people. I had to email several times to find out what was going on with the status of my claim before I got a straight answer. I had to seek out the answer instead of Nationwidecbeing proactive and updating me on status.
4

out of 5

POSTED: | BY: Dennis

It takes too long

The review and processing takes more than 30 days from submission to money in the bank.
3

out of 5

POSTED: | BY: Alexis

Slow claim review process

Took two months to review my claim and get a payment. Slow communication and unhelpful customer service agents who are only empowered enough to read of the same information you can find online yourself
5

out of 5

POSTED: | BY: Anne

Nationwide is the Best Insurance!

All of our 5 animals are insured by Nationwide. Three dogs and two cats. Easy to file claims and the associates who answer the phone are terrific. Highly recommend Nationwide!
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Monthly Cost

Policies start at approximately $12 per month.

Coverage

Nationwide offers a variety of plans offering varying levels of coverage. The company’s most popular plan, Whole Pet with Wellness, offers 90% reimbursement for accident, injury, illness and wellness care, inclusive of exam fees. All Nationwide members have complimentary 24/7 access to vethelpline.

Payout Limits

Depending on the plan selected, there may be annual benefit limits or per incident benefit allowances. There is no annual limit for the company’s most popular plan, Whole Pet with Wellness.

Deductible

Annual deductibles range from $0 to $1,000. Most popular annual deductible for Whole Pet with Wellness is $250.

Age Limits

No age restriction to enroll in company’s most popular plan, Whole Pet with Wellness. Other plans may have age restrictions.

Waiting Period

14-day waiting period after application approved and payment of premium is received.

Exclusions

Pre-existing conditions are not covered on any plans (if a condition is curable, it may be eligible for review if pet remains treatment-free for at least six months). Whole Pet with Wellness covers nearly all veterinary expenses. Notable exclusions include boarding and grooming.
Nationwide Pet Insurance detail
Since 1982, Nationwide has helped pet owners protect what matters most. As the largest provider of pet health insurance in the U.S., Nationwide currently insures over 600,000 dogs, cats, birds and exotic pets for medical conditions related to illnesses, injuries accidents and wellness care. In 2015, it introduced Whole Pet with Wellness, the only U.S. pet health insurance plan offering complete coverage for injuries, accidents, illnesses and wellness care. Policies range from nose-to-tail coverage to routine pet care plans that offer reimbursement for wellness exams and preventive treatments.
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