Nationwide | Pet Insurance Review

I am very disappointed with your service. I have been a customer for 25 years. Yeas 25 years!!! I went to pay my invoice online on the last day it was due and I kept getting an error that the payment would not go through. Evidently you lock the system once your customer service is no longer available. I needed you at my most low time in my life as I just lost my brother to a tragic death. Paying my insurance was last thing on my mind. I called the next day only to find out that my policy has been cancelled and I would need to apply as a new customer when you clearly saw that I tried to pay it online - I sent an email and screenshot to customer service on the day it was due. Ian beside myself. I complied to reapplying sent my medical records only to find out that I need for my dog to have an annual exam which is scheduled for April. I can not get to my vet beforehand as she is booked. He was due in January and I could not take him due to the passing of my brother. I hope you reconsider your actions. Thank you.

I am truly blown away by the customer service and my experience with Nationwide. I initially tried signing up with another company, and the rate I received was insane. Thankfully I found Nationwide and am really impressed. Not only is the price great, the agents are extremely helpful and friendly. I spoke with Patrick and Shelly and they were both wonderful!

Cassandra was great - very helpful and patient!

Very informative and patient with my questions.

My representative, Chad was extremely helpful and patient with all of my questions. Thankfully he provided his direct extension so that I can speak with him directly for any future questions and/or problems.