Nationwide | Pet Insurance Review

I am very happy with the plan I have, coverage includes wellness, illness/accident and hereditary. I have a dog that has had frequent trips to the vet due to allergies and gastrointestinal issues. I have no complaint with coverage and response to claims. Insurance cost has been same over three years.

Excellent

Easy to submit claims. Prompt claim review. Excellent customer service

Every time I call and get Hey runaround to avoid paying claims. I have gotten every letter requested from every vet and they still refuse to pay claims

Rep seemed very eager to get it over with & me off the line.... he seemed rushed & annoyed by the way I felt about he claim result vs being a li’l more sympathetic at the fact this is financislly stressing since I’m getting possibly about 35% back bible study the 90% + deductible. I think it’s ridiculous & feel taken advantage tbh. & the rep only made me feel more sh**tier than I was already feeling after seeing the claim status. I even told them over the phone when he asked while like sighing in either boredom or annoyance, “is there anything else I can help you with”? I was like no, but you seem eager to get me off the line”, to which he said nothing, but even though I corrected him on the pronunciation of my pet’s name, he kept saying it his way. It’s in a foreign language, & I’m pronouncing it correctly, hello!