2
out of 5
POSTED: | BY: Claudia Levitas
Nationwide needs to change its practice when you upgrade policies
Nationwide provides a valuable service to pet owners. My complaint is that my dog currently has an existing policy and I wanted to upgrade the policy. I applied for the newer, more expensive policy but was advised that they needed to cancel my current policy in order to process the new (more expensive) policy. So, my pet is now uninsured for the entire month of December until my new policy kicks in on Jan. 1. That is a terrible practice and even worse customer service -- the only way I can upgrade my pet's policy is by leaving them uninsured for one month. That practice needs to change.
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