Nationwide | Pet Insurance Review

I have two dogs with this insurance company. I feel as though I should be able to contact and discuss decisions being made about my account with a human being. I am not able to speak with the underwriting department. I understand that caution and time needs to be taken to review claims and requests for upgrades but attention to details or questions or some sort of discussion should be made when no diagnosis by the veterinarian has been made. However with brief reviews and certain line items creating a bell alert a suspicion should not be a reason for denial of upgrade. I am in hopes that this issue will be resolved and or discussed with me after a second review is done.

I love knowing my pets are covered by Nationwide. There is no hassle with claims, all wellness and illness visits are covered. I would rather pay every month and know I am covered for unexpected emergencies than get hit with that decision of paying or saying goodbye to my baby.

Tinkerbelle has many issues. With the help of Pet Insurance we are able to take care of her as necessary. I wish there was a policy for Medication, food, her necessary Rehab sessions and that the Max for each illness was a little higher. I always "Max Out" as far as coverage a few months after I renew my policy. Bucky will be a diabetic for 1 year in April. Meds and food are quite an expense each month. I will call occasionally for an explanation and the representative makes me feel like I'm asking for something I didn't pay for. I have been a member since VPI, about 20 years and I will again renew my policy so I can care for "my kids" with help.

So far I have been very happy with the service. We rescued 2 greyhounds last September. They have required well care and Missy needed emergency surgery for a wound on Christmas Day.

In retrospect, it m so happy that the dog insurance company I had for many years before Nationwide had placed me in a position to look for a new company. After researching 10 different options I chose Nationwide, and now I see how an insurance company should be run. I couldn’t be more satisfied with not only the competent customer service, but also the ease of filing claims and the response time. I can’t imagine a company run any better. Thank you!