Nationwide | Pet Insurance Review

Submitting a claim was fairly straight-forward, but Nationwide only approved a small fraction of my initial claims with no explanation. I got a follow-up letter in the mail saying that additional medical history documentation was required (it would be nice if the reason most of my claim was denied was provided upfront). I e-mailed the requested documents and got no response or confirmation of receipt. After about a week, I e-mailed again to make sure they got it. Still no response. Then I got a letter in the mail another week or so after that saying "the forms were received". Why couldn't this have been done more quickly through e-mail? I know that an insurance company has to deal with a lot of claims on a daily basis, but it's 2019. Even one e-mail response from them that said "Forms received" would've saved me a lot of stress. Nationwide eventually processed the other portion of my claims as expected, but the whole process took longer than a month, which I feel could've been done a lot quicker if they took e-mail communication more seriously.

I’m so very happy we had this policy in place! I was hoping we’d never have to use it but filing a claim online was a breeze. Couldn’t have made it any easier and the timeline was great.

Best Dog Insurance avaliable

Happy in general with Nationwide.. my only problem is sometimes the claims that 30 days..

Our Dixie Doodle is a rescue and our first dog in 35 years (since either of us were kids!). So yeah, we probably are overly cautious, but knowing we have Nationwide Pet Insurance makes it a no-brainer for us when we aren’t sure Dixie needs to see a vet or not. 9/10 times she needed the vet, so it is a relief for us. The claim process is very easy and the way we are reimbursed directly into our bank account is even easier!