Nationwide | Pet Insurance Review

Nationwide Pet Insurance (VPI) has been absolutely amazing. I have needed them a few times and having this insurance has allowed me to take my cats to the hospital and get them treated with a cushion of security. They pay 90% of the cost after your yearly deductible and it is SO WORTH IT!! Their customer care is also great. I have never held on the line more than 3 minutes to speak to a person. Everyone I have interacted with from billing to vet questions has been pleasant and professional and truly cared about my pets. After one particular health scare, I called to have a person explain what services might be covered while my cat was in the hospital. The woman I spoke with was so helpful and she even called me back a few days later to see how my cat was doing! I recommend this pet insurance to everyone I know that has pets. PS. They are also one of the only insurances to cover exotic pets like ferrets which is why I initially signed up with them--one of the best decisions I ever made in pet care!

You are very responsive. I would like to see better coverage for heart care.

Pros: Good rates Fast claims response and payment We have had Nationwide pet insurance for 3 years and it has been a blessing when unforeseen issues with pets happen, which ultimately they always do! Cons: Dentals being a big concern among pet owners these days, it makes more sense to help the owner cover proper maintenance of pets teeth rather than wait till there is an oral issue, which ends up costing everyone a lot more money. Also, spay/neuter, the current set up is truly nickel and diming the pet owner because it adds an ongoing cost (rider policy) onto the monthly plan cost for the life of the insurance policy. Many people spay/neuter their pets however, I don't want to have to pay for the rider for the rest of the dogs life. The constant exclusion changes to the policies each year, decide to cover an issue and stick with it, but don't continue to remove coverages from your long term customers (one of the reasons your policies originally won over others) was the ability to obtain coverages for issues that people cannot help that are inherent in certain breeds and may experience medical needs later in their lives.

One of the best decisions I have ever made was getting insurance for my pets. Nationwide has made it so easy, I simply use the app to submit all my pets claims (I have 3 dogs and 2 cats) and submitting the claim takes a minute or less. The time to receive my response is always very fast. Also, when I have any questions the customer service team is always very polite and helpful. They always answer all of my questions. I am so grateful to have the peace of mind that if one of our pets becomes ill, I do not have to stress about the financial burden; my focus can always be on what we can do to help Abby, Rubicon, Junior, Elliot or Harry.

The only thing that could be improved upon is compiling all the documentation and submitting it. It would be nice if the vets office could submit to the insurance company directly.