Nationwide | Pet Insurance Review

very disappointed in service. I tried to upgrade my service for my one year old to the same plan as my other 2 year old pet (whole pet wellness). Only had one claim so far and I was honest and told them he was going to the vet for an ear infection check up. I was denied the upgrade because of a simple ear infection. Very disappointed and will be looking at other options.

Have had very little problems in the claims area. Angel, our dog, has had 5 surgeries on his knees and the claims were processed with no delay or questions. The remaining claims have been process fairly and quickly. We are glad to have the coverage. If there is any complaint I would like lower premiums and/or deductible, otherwise your policy is great.

At first I had a little trouble with the online portal for the Nationwide pet insurance portal. I had not set up something to do with my pet, that I did not know to do in advance. So it would not let me process the claim online. I tried to trouble shoot, multi browsers etc. Finally, I did get someone on the phone and she told me how to email in my claim, and she explained what went wrong. This went smoothly! I was paid a very generous sum! And within only two weeks. Very transparent process! Really pleased! It's amazing how a routine set of injections can cost so much and I go to a supposedly lower cost vet, But NO not so low cost it would seem. I even did not do the stool sample as part of the routine checkup, as I was just trying to save money, and now I am wishing I had, as I bet my insurance covers it!

Since we switched to Nationwide from other dog insurance. This is the absolute best insurance I have found for my dog. I love that the claims are quick and easy. All customer service reps have been super nice and will help you with everything. I will keep this insurance always, and when anyone asks me I give them a referral to the Nationwide page for their pets. I have informed my Vet as well and he gives his customers the information as well. Thanks so much, Yall are just the best.

Difficult to say anything positive about the experience I’ve had with Nationwide thus far: it seems that each time I call to speak with someone the person is unprofessional and the connection is always poor. I never really get straight answers to my questions. Furthermore the coverages and the EOB we get for our claims don’t make a whole lot of sense. Things that should have been connected aren’t, and we find ourselves having to chase our vet office for additional documentation and information. Not a simple claim process, and overall disappointing.