4
out of 5
POSTED: | BY: Laura
Excellent customer service, but it takes too long to process claims.
So far, I've been very happy with our plan. I'm grateful there is a Wellness Plan that includes all of Mickey's regular vet visits, shots and flea and tick meds. I'm also happy that it includes dental buy a vet, which can be very costly. My monthly premium went up by $16 and I'm not sure why. There was no explanation in the renewal. Customer service has been great. My biggest concern is that Claims can take up to 30 days. Sometimes, the money does not come through before I have to pay my credit card bill. I would like an explanation as to why my premium went up and how I can access the claims explanations online. Thank you!!!