Nationwide | Pet Insurance Review

Our Lab was diagnosed with OCD in both Knees and had to have double knee surgery. The surgery was a huge sucess and I submitted the claims with proper documentation and they were reviewed and accepted .Thi was ahuge relief to have our cost reduced by Nationwide approving the claims. Very Happy customer!! Our Lab is improving daily ( 6 weeks) and should be back to 100 % in 4 more weeks!

The claim forms are easy to submit online and payments are made so can be deposited directly into the bank.

The website and phone customer service is excellent. The claim process is straight forward and our claim was processed quickly.

I have used Nationwide (then VPI) for all three of my poodles, and that has been over twenty-five years. I have chosen the Major Medical plan and have been quite pleased with it. The poodle I have now has heart disease, and although I‘ve been given very good reimbursements, I am no longer being reimbursed for the medicine Mexilitene which is prescribed for his ventricular arrhythmia . I do not understand why it is limited because the arrhythmia will never be cured, so this medicine is for the rest of my poodle’s life. That is my major complaint. Second, I would like to use the online invoice feature, but many times I get an email that says the photo of the receipt was not able to be seen. Therefore, I either have to pay to have it faxed or send it by mail. Third, I wish Nationwide would allow vets to submi the full invoice to them, and then have the pet owner pay the balance. This is what other insurances do. Besides those three complaints/suggestions, I am very happy with Nationwide and plan to use them for my next dog.

I have been using Nationwide for many years ….when they were PVI. Up to now everything seems to be working well. They have become very prompt in getting back to me with my claims.