Nationwide | Pet Insurance Review

Extremely disappointed with Claims processing because - 1. Of the excuse that Nationwide used to avoid paying a claim 2. Of the lengthy time it took for process some claims 3. Of the lengthy time to receive a settlement check. 2 weeks now.

I found my experience rocky from the start. I think your initial preexisting condition evaluation and decision was unfair and it required a lot of time and effort on my part to argue and ultimately reverse your decision. Additionally, some of my initial claims were mixed up upon submission... I submitted multiple claims simultaneously, had receipts for them, you processed some, and “lost” the others. That also took a lot of time and effort for me to resolve. However I will say that once she was tragically and unexpectedly diagnosed with cancer you’ve been fantastic. The claims have been processed and reimbursed speedily. And I love the chase pay option to receive my reimbursements in a timely fashion.

Great company to work with. People are so nice and helpful.

My vet submitted the claim forms. As far as I could tell, claims were processed within a couple days of submission and paid in a few more days. The payment system is easy to set up. The only thing that would be easier is if I didn’t have to pay up front and the vet was reimbursed directly.

Very pleased.