4
out of 5
POSTED: | BY: Ernie
Good Experience but took way too long
My review of this situation being our first time using it was not all that great. It was good but took way too long. We submitted a claim back in January, they asked for additional medical information on our pet which was fine, I got that to them within 24hrs and still didn't get reimbursed until March. I understand that it needs to be investigated but it wasn't an out of the ordinary injury. With that said I was pleased with the filling out of the claim and the sight it was easy to navigate and easy to upload documents, and I received emails of my status. I just think the reimbursement part needs to speed up. Thank you