5
out of 5
POSTED: | BY: Ayn
Fast and Easy via email w/scans of paperwork
Figuring out how to submit the claim was a bit of a challenge. I tried uploading via the website. No luck. I was stuck in spinning hell. I downloaded the app. No luck with that either. The app is not really for just claims. It may be good for other purposes but I won't know because it frustrated me quickly. It did not feel intuitive and needed to much information. The easiest way to submit the claim was to scan the 21 pages of paperwork (I used the tiny scanner app on my iPhone) and sent it via email. The claim was reviewed within a week. I received the check within days. Thank you. I am so glad we purchased this insurance.
Work out the kinks with the other ways to submit claims and I would make it a ten star rating as far as claim processing.